About the Position: This position is located at the Brooke Army Medical Center, Fort Sam Houston, in San Antonio, Texas. This is a Direct Hire Solicitation

Duties

Receive telephone calls from the vast local active and retired military community. Screen all patients for eligibility and nature of request. Use knowledge of medical terminology and various appointment templates to analyze medical referrals. Schedule appointments for reserve doctors, civilian contract doctors, and Tricare Resource Sharing Providers. Utilize a personal computer to access the Composite Health Care System (CHCS) and the Ambulatory Data System (ADS). Monitor and maintain waiting lists for patients requiring medical treatment. Produce management reports using business objects as needed.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• A Personnel Security Investigation is required.

Qualifications

Who May Apply: US Citizens In order to qualify, you must meet the education and/ or specialized experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes performing clerical duties which include scheduling appointments, maintaining patient records, and using office automation. OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. Additional Minimum Qualifications Typing Proficiency Requirement: This position requires a typing proficiency of at least 40 words per minute (WPM) based on a 5 minute sample with 3 or fewer errors.

Education

FOREIGN EDUCATION: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show the education credentials have been evaluated by a private organization that specializes in interpretation of foreign education programs and such education has been deemed equivalent to that gained in an accredited U.S. education program; or full credit has been given for the courses at a U.S. accredited college or university. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address JT-DHA-DD83DB DHA SAN ANTONIO MKT-BROOKE AMC DO NOT MAIL Fort Sam Houston, TX 78234 US
• Name: Army Applicant Help Desk