The Supervisory Medical Support Assistant is responsible for ensuring the management of accurate and timely patient care coordination in outpatient clinics (primary and/or specialty), coordinating clinic administrative support activities in conjunction with the clinic director, nursing team leader and staff. Incumbent responsible for leading staff to carry out administrative activities in a patient centered manner.

Duties

Duties may include but are not limited to: -Directly contributes to patients receiving timely access to VHA care in a consistent and efficient manner (including the provision of priority care for Service-Connected veterans) and is critical to providing information which affects revenue for the facility. -Serve as Customer Service Ambassador, working with staff to ensure that patients receive optimal care and service. -Ensures that all annual training requirements are completed by all staff under his/her supervision in accordance with VA policy. -Make work assignments, set, or negotiate deadlines, and designate completion dates. -Performs administrative and personnel management functions for staff supervised. -Establishes and clearly communicates performance plans and expectations to staff. -Provides informal feedback and periodically reviews employee performance. -Resolves informal complaints and grievances.-Reviews and approves or disapproves routine leave requests. -Provides information and input to the Chief of HAS concerning promotions, reassignments, recognition of outstanding performance and other personnel issues. -Sets up clinic profiles in consultation with the appropriate clinical and administrative staff; in addition, he/she cancels, reschedules, and blocks clinic appointments based on provider schedules in accordance with approved provider leave and facility policy. -Attend staff meetings for all the clinics he/she supports, including provider meetings, and will meet daily or weekly with the nurse team leader and clinic director. Work Schedule: Monday - Friday 8:00am - 4:30pm, 7:30am - 4:00pm Telework: Available Virtual: This is not a virtual position. Functional Statement #: 0000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Requirements

Qualifications

Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, Education. One year above high school; OR, Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. Physical Requirements. See VA Directive and Handbook 5019. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.j. Grade Determinations: Supervisory Medical Support Assistant, GS-7Experience. One year of experience equivalent to the GS-6 grade level leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below: i. Ability to provide the full range of administrative and supervisory duties [in a patient support setting,] which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements]. ii. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with [internal and external customers] to ensure quality/continuity of care and ensure compliance with established policies and regulations. iii. Ability to provide briefings, orientations, staff development, and [training related to administrative functions in a patient support setting]. iv. Ability to delegate authority, evaluate and oversee people and programs, accomplish program goals, and adapt to changing priorities. Preferred Experience: -1 Year work scheduling medical appointments -1 Year auditing appointments -Training and orienting Medical Support Assistants -1 Year performing competency assessments on schedulers -Collaborating with clinical staff -Resolving customer/patient complaints References: VA HANDBOOK 5005/117 PART II APPENDIX G45 MEDICAL SUPPORT ASSISTANT QUALIFICATION STANDARD, GS-0679 Veterans Health Administration dated August 1, 2019The full performance level of this vacancy is GS-07. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/.

Contacts

• Address Audie L Murphy Memorial Veterans Hospital 7400 Merton Minter Boulevard San Antonio, TX 78229 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]