About the Position: The Ombudsman serves as the Integrated Conflict Management System (ICMS) Program Manager and the neutral party for dispute resolution and conflict management for Defense Language Institute, Foreign Language Center and principal advisor to the Chief of Staff's Office.

Duties

Provides impartial, neutral, independent, and confidential resource allowing civilian employees, Faculty Staff and multi-military department to include foreign language students to raise areas of concern or complaints for resolution. Fosters effective communication and understanding throughout the organization allowing Defense Language Institute Foreign Language Center leadership to remain focused on mission. Develops and recommends risk mitigation strategies and improvement to the work environment of Defense Language Institute Foreign Language Center, Chief of staff. Receives inquiries and issues from employees and provides a neutral and confidential perspective on work-related issues and problems. Provides an informal appeal process for disputes with minimal or no confrontation. Assist in formal investigations by gathering and analyzing background information to identify causes of misconduct or poor performance. Provides accurate and timely guidance to request for information received from various inquires and sources.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• This position has a Temporary Duty (TDY) or business travel requirement of 10% of the time.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. See Proof of Eligibility for an extensive list of document requirements for all employment authorities. 30 Percent or More Disabled VeteransCurrent Department of Army Civilian EmployeesCurrent Department of Defense (DOD) Civilian Employee (non-Army)Defense Civilian Intelligence Personnel System (DCIPS) Interchange AgreementDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473Non-Appropriated Fund Instrumentality (NAFI)Non-Department of Defense (DoD) TransferPeople with Disabilities, Schedule APriority Placement Program, DoD Military Reserve (MR) and National Guard (NG) Technician EligiblePriority Placement Program, DoD Military Spouse Preference (MSP) EligiblePriority Placement Program, DoD MR and NG Preference Eligible Tech Receiving Disability RetirementPriority Placement Program, DoD Retained Grade Preference EligibleReinstatement In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience for GS-12: I have one year of specialized experience to the GS-11 level in the Federal Service which includes experience 1) Advising managers and supervisors on Equal Employment Opportunity principles, laws, regulations, and policies 2) Receiving and processing formal complaints to include acceptance and dismissal decisions 3 Identifying concerns to assist management in determining causes and developing strategies for resolution. This definition of specialized experience is typical work performed at the next lower grade level in the federal service (GS-11). You will be evaluated on the basis of your level of competency in the following areas: Conflict ManagementInfluencing/NegotiatingOral Communication Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-11).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address EY-APF-W1ECAA DEFENSE LANGUAGE INSTITUTE -DLIFLC AND P DO NOT MAIL Presidio of Monterey, CA 93944 US
• Name: Army Applicant Help Desk
• Email: [email protected]