This is a competitive detail NTE 120 days and may be extended up to 240 days. The incumbent serves as a Patient Advocate within a VA Medical Facility (e.g., VAMC, CBOC, OPC, etc.). On behalf of the VA Medical Facility Director, this position covers a variety of difficult and/or complex patient concerns, issues, and contacts for the Facility with the goal of providing resolution. The Patient Advocate works exclusively in the Patient Advocate Tracking System (PATS).

Duties

Kansas City VA Medical Center is committed to Diversity and Inclusion. Together, we strive to create and maintain a working and learning environment that promotes professional growth and teamwork. We offer an inclusive, equitable, and welcoming environment where we celebrate our individual differences and unite as a team toward a common goal of providing outstanding service to our Nation's Veterans. Major duties include, but are not limited to: Assisting Service Level Advocates (SLAs) and front-line staff in resolving issues that occur at the point of service, while also addressing more complex complaints that were not able to be resolved at the point of service. Reviewing appropriate documentation and records, and discusses with personnel or witnesses regarding any practice that appears to violate the patient's rights or which cause unnecessary discomfort or embarrassment to patients, their family, or the health care facility and reports such findings with recommendations for improvement to the Facility Director and/or the Facility Quad/Pentad. Assisting patients, their families and representatives, and facility staff members in recognizing and removing institutional barriers to the provision of optimum health care to patients. Interpreting the Facility's mission, policies, procedures, and available resources/services to the patient and presents the patient's concern, opinions, and needs to appropriate staff and management. Represents the Facility Director in safeguarding and ensuring ethical, statutory, and constitutional rights of patients are met. Working to identify the elements of clinical or administrative practices which contribute to or create an atmosphere for patient dissatisfaction and recommends appropriating official changes which will reduce or eliminate substantiated complaints. Work schedule: M-F 0800-1630 Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Patient Representative-Detail NTE 120 days/PD99864A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS):Not Authorized PCS Appraised Value Offer (AVO):Not Authorized Financial Disclosure Report: Not required **For pay and strength purposes, selected candidate will remain in current position of record while serving on this detail. No changes in current rate of pay will occur.

Requirements

Qualifications

Time-In-Grade Requirement: N/A Minimum Qualifications: N/A Physical Requirements: The work includes walking, standing, bending, carrying of light items, and occasionally assisting with a wheelchair. In some instances, relationships with patients and caregivers can become intense and the incumbent is constantly exposed to high levels of stress and anxiety. This position demands emotional stability, as the incumbent is deeply involved with many challenging, seriously ill, and/or dying patients and their caregivers. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Contacts

• Address Kansas City VA Medical Center 4801 Linwood Boulevard Kansas City, MO 64128 US
• Name: Jenifer Williams
• Phone: 816-701-3241
• Email: [email protected]