The Incumbent serves as a Management Assistant to the Program Manager of the (BHIP) Behavior Health Interdisciplinary Program of the South Texas Veterans Health Care System. The staff serviced by this Management Assistant position in Psychology Service consists of Psychologists, Neuropsychologists, Program Managers, Training Directors, Residents, Fellows, Program Support Assistants, Vocational Rehabilitation Counselors, Psychology Technicians, and Peer Support Specialists.

Duties

Major Duties: Knowledge of office management policies, procedures, and organizational function of the STVHCS and MHPL to organize and manage a wide variety of internal and external reports. Analyze all current and potential care delivery methods and models by use of available technological resources and information sharing methods. Knowledgeable regarding the development of recruitment and marketing materials. Assesses programs for continuity and consistency and develops better programs and ensure policy is followed to maintain and improve health care delivery systems. Understands and complies with Records Control Schedule 10-1 with ability to manage confidential files, sensitive information and detailed records. Data collection and reporting is an integral part of the coordinator's function. Knowledge of the data collection and reporting required for various training programs. Ability to develop reports and presentations. Under the direction of the SUD Program Manager, the incumbent assists in the planning and tracking of all Performance Measures for SUD and the Psychology Service. Contacts are also developed and maintained with professional or no-professional people of the community. The people may represent State or Federal programs, organizations, care givers employers, landlords, along with other concerned individuals, groups or agencies. Plans and organizes departmental annual events including national and local recruitment, new trainee orientation, graduation preparations, faculty retreats and trainings, as well as various meetings and program-related events. Incumbent must have a highly developed ability to prioritize number of tasks at any one time. Must have strong organization skills necessary to track the ongoing activities of the programs and to maintain accurate and easily retrievable records of resident/staff training, certification, conference attendance, and resident evaluation and review. Knowledge and ability to work with numerous and varied computer software programs. Includes through knowledge and ability to work with DHCP/VISTA, Microsoft (MS) Word, MS Excel, MS PowerPoint and MS Outlook to collate and manipulate data, conduct analyses. Incumbent has experience website and SharePoint maintenance to assist with data collection and program administration. Manages the evaluative processes of the trainees, program, faculty and rotations. Coordinates trainee rotations as appropriate. Skill and ability to work under stressful situations with individuals from varied backgrounds while maintaining tact and diplomacy. Knowledge of Excel must be at the intermediate level. Incumbent must be familiar with the CPRS record and the clinical reminder system. Collate and manipulate data, conduct analyses and develop reports, presentations, monitors and prepare correspondence utilizing Pyramid Analytics. Performs duties associated with occupational health, fire safety and environmental of care. The incumbent works independently and must develop communication lines with professional, non-professional personnel. Incumbent works closely with DSS to ensure trainees are mapped according to their respective rotations and monitors and submits changes to DSS once rotations change. Provides Chief of Psychology Service with objective information for making decisions pertaining to business and administrative performance measures. Work Schedule: Monday - Friday: 0730 - 1600 Compressed/Flexible: Not Authorized Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Management and Program Assistant (Analysis)/PD03949O Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/20/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience with (clinical) Performance Measures, Clinic Access, the Consult and Encounters processes, assist in identifying clinical personnel needs, Patient Satisfaction, Patient Flow and will provide data for Service Strategic Business Planning; experience with giving advice, counsel, or instruction to employees on both work and administrative matters such as hearing and resolving complaints from employees, referring group grievances and more serious unresolved complaints to a higher level supervisor or manager, as well as conducting fact findings and resolutions for patient complaints; Ensuring clinics are maximally utilized and that clinical performance measures are met, to include clinic wait times, missed opportunity rates, electronic wait lists, and consult response time; identifying developmental and training needs of employees, providing or arranging for needed development and training; finding ways to improve production or increase the quality of the work. You will be rated on the following Competencies for this position: Database Administration Decision Making Administration and Management Information Management Knowledge Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Some work may require movement between offices, hospitals, warehouses, and similar areas for meetings and to conduct work. Work may also require walking/standing, in conjunctions with travel to and attendance at meetings and/or conferences away from the work site. Incumbent may carry and lift light items weighing less than 15 pounds. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Audie L Murphy Memorial Veterans Hospital 7400 Merton Minter Boulevard San Antonio, TX 78229 US
• Name: VISN 17 SSU USAS Group
• Email: [email protected]