This position is located in the Division of Depositor and Consumer Protection of the Federal Deposit Insurance Corporation in Kansas City, MO, Dallas, TX, Washington D.C. or San Francisco, CA.  Salary reflects a pay cap for this position of $270,000.

Duties

Provides leadership in developing, implementing, evaluating and improving processes and procedures to monitor the effectiveness, efficiency and productivity of the NCDA’s consumer response function. Serves as an expert resource in the development of consumer-related policies and procedures. Serves as part of a national leadership team and is responsible for planning, directing, and coordinating the work of a team of Specialists and Assistants in the CG-7 through 14 grade levels. Assigns work to employees; sets deadlines ensuring timely and proper completion of work assigned; assesses work performance and adequacy of work performed; counsels and provides feedback identifying improvements needed; giving advice, counsel, or instructions to employees on both investigation and administrative matters; and monitors and assesses progress in mastering tasks, policies and work processes. Reviews written responses for adherence to policies and procedures, format, sufficiency and adequate explanation of each issue including its resolution. Researches and/or provides guidance to employees regarding the most difficult and complex consumer complaints and inquiries. Counsels staff on NCDA and FDIC policy, procedure law, regulations, investigation techniques, and other matters relating to the technical and administrative aspects of their work. Serves as a key person responsible for responding orally or in writing to highly complex and/or sensitive consumer issues. Such complaints or inquiries include referrals from the FDIC Chairman and management, Congress and the White House, Freedom of Information Act (FOIA) requests, as well as discrimination complaints. Adequately supports findings, conclusions and recommendations. Prepares appropriate summaries of such research for higher-level Division and corporate management. Responsible for overseeing complaint activity across two to three supervisory regions and serves as a key NCDA point of contact for Regional Office and Washington Office management. Oversees and monitors data entered into the NCDA’s database management system in conjunction with assigned responsibilities and monitors the system for data accuracy and integrity. Serves as the Regional Office coordinator for the system of records and represents the Regional Office in user groups or similar activities. Coordinates support for the system with appropriate internal stakeholders. Monitors consumer complaints and inquiries for patterns or practices indicative of violations of law or regulation of unfair and deceptive acts by the banking industry or an individual institution. Meets with Regional Office and Washington Office management, staff, and bank officials to discuss patterns or practices as applicable. Recommends corrective actions for unsatisfactory conditions or trends. Participates in Division and branch outreach efforts in addition to training programs and activities initiated by DCP Headquarters. Ensures that Equal Employment Opportunity (EEO), Diversity, Equity, Inclusion, and Accessibility (DEIA), employee development, employee performance, and other personnel plans, processes, and programs are executed equitably consistent with Corporate policy, legal requirements, and the mission of the Division; organizes, coordinates, and manages the work of diverse teams of employees by assigning work, developing employee skills, assessing/monitoring employee performance, and promoting inclusion.

Requirements

Qualifications

To meet the minimum qualifications, applicants must possess the following leadership and technical experiences. These qualifications would typically be gained through serving in roles that require managing projects/teams or guiding the technical work of others. Qualifying experience may be obtained in the private or public sector. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic, religious/spiritual; community; student, social). Volunteer work helps build critical competencies, knowledge, skills, and abilities that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. MINIMUM QUALIFICATIONS: All applicants must submit a resume that addresses each minimum qualification experience. Examples should be clear, concise, and emphasize your level of responsibilities; the scope and complexity of the programs, activities, or services you managed; program accomplishments; policy initiatives undertook; level of contacts; the sensitivity and criticality of the issues you addressed; and the results of your actions. You should use action-oriented leadership words to describe your experience and accomplishments and quantify your experience wherever possible to demonstrate your accomplishments (e.g., number of employees supervised). Leadership Experience: Experience leading and coordinating projects, including establishing expectations, reviewing work products/services, monitoring progress, and providing guidance and feedback to team members. Technical Experience: Experience investigating and responding to complex and sensitive consumer complaints and identifying exceptions during examinations or audits regarding federal banking consumer protection laws and/or general banking procedures.

Education

There is no substitution of education for the experience for this position.

Contacts

• Address Federal Deposit Insurance Corporation Human Resources Branch, Executive Services Staff 3501 Fairfax Dr. Room VS-D3026 Arlington, Virginia 22226 United States
• Name: Andrew (Drew) Coppage
• Phone: 202-394-5891
• Email: [email protected]