The High Reliability Organization Health System Specialist Coordinator incumbent will propose, promote, and implement strong, safe clinical processes using Patient Safety, Systems Redesign and Quality Improvement skills to foster the development of a HRO at the unit/service/medical center level. This position is a full-time position at the Syracuse VA Medical Center to include the Syracuse VAMC, Rome CBOC, Binghamton CBOC, and 5 contract CBOCs, and 3 off-site staff specialty clinic facilities.

Duties

Program Management/Administration Serves in a leadership role for the development and implementation of high reliability programs and/or initiatives that have a direct impact on patient safety and related data management and processing, and clinical and administrative systems/process improvements. Provides policy guidance, decision feedback and analysis, motivational materials, and information to encourage and facilitate staff participation in program initiatives as well as to support achievement of facility strategic goals. Provides advice to the Medical Center leadership and HRO groups. Develops and implements the HRO program activities in leading culture and organizational change by assisting with activities based on change management science to help improve the culture and create psychological safety through the organization. Collaborates with staff, other disciplines, and peers in developing, conducting and evaluating HRO activities and programs. Researches, interprets, identifies, develops and presents educational programs for health care professionals, and support services regarding quality and performance management. Data Management and Analysis Reviews quality/safety/value data for trends and early intervention. Applies clinical performance improvement methods, collects outcome data related to policy, procedure, and regulatory compliance. In collaboration with senior program officials and executive management, initiates performance improvement monitoring projects. Utilizes data and comparative analytical processes in recommending design and implementation of innovative programs to improve service excellence, customer satisfaction and compliance to patient care and regulatory standards. Education and Training Develop tools to analyze effectiveness of training. Plans and executes delivery of ongoing HRO educational initiatives to include Clinical Team Training (CTT). Will actively participate and organized the facility's HRO Committee. Performs other duties as assigned. Work Schedule: 8AM-4:30PM, M-F Telework: Not Authorized Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist-HRO, PD# 49165-O Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/12/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Individual Occupational Requirement: In order to meet the basic requirement of the Health System Administration, 0671 Occupational series, you must possess an undergraduate or graduate level degree with a Major study in hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration -OR- you must possess progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency; and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. You may qualify based on your experience as described below: Specialized Experience GS-12: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Knowledge of the guiding principles of a High Reliability Organization (HRO), to include attributes emphasized and measures/requirements to collaborate and lead HRO activities; and the ability to evaluate the appropriateness and effectiveness of clinically-developed monitoring and evaluation processes; Mastery knowledge of managed health care data concepts and tools; particularly established patient care concepts/practices, High Reliability organizations, organizational leadership and change, culture change, demand management and customer satisfaction concepts and methodologies in order to serve as a subject matter expert on HRO activities; Ability to analyze and synthesize, complex data from a wide variety of sources in order to develop novel and unique concepts through application of analytical techniques in problem areas where policy, doctrine, methods and procedures do not exist, and basic assumptions must be formulated and proven. Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate lifting and carrying. At other times the work is sedentary, requiring the use of a computer. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Syracuse VA Medical Center 800 Irving Ave Syracuse, NY 13210 US
• Name: Girolamo Tavolante
• Phone: (315) 863-2853
• Email: [email protected]