The Program Support Assistant is located at the Peoria Community Based Outpatient Clinic (CBOC), Peoria, IL, and provides office operations, administrative support to CBOC Medical Directors, clinical staff, consultants, and students.

Duties

Duties include but not limited to: Assists in planning, organizing, coordinating, implementing, directing, integrating, and evaluating clinical elements in Ambulatory Care. Reports status/progress to senior managers of the VAIHCS through the immediate supervisor. Responsible for accuracy of the authorization documents which affect pay and timecard record keeping. Tracks suspense's and ensures timelines of submission of reports. Maintains provider leave/coverage schedules and requests clinic cancellations as necessary. Maintains assistant Chief calendar, prioritizes appointments and meetings. Assists with planning and coordinating day to day activities. Responsible for providing program support to Employee Health. Assists in the preparation of documents for recruitment, selection, orientation, training, and evaluation of clinical and clerical staff, as well as organizing and coordinating interviews of new staff. Participates in the planning, reviewing, and revising policies, procedures, medical center memorandum, and standard operating procedures (SOP) pertinent to the clinical operations of the service. Manages and assists in preparing responses to correspondence as a liaison or handles the communication with persons and/or groups within and outside the organization, such as congressional inquiries, reports to COS, routing in proper format and through appropriate channels within time constraints. Interacts with a wide variety of staff, patients, customers demonstrating sensitivity to and an understanding of their needs by taking ownership of the problem and adopting the customer's needs as their own. Other duties as assigned. Work Schedule: Monday-Friday, 7:45am-4:15pm Compressed/Flexible: Available. (Will discuss in interview, option of compressed tour Mon, Tues, Wed, Fri 600-1630) Virtual: This is not a virtual position. Position Description Title/PD#: Program Support Assistant/PD07794O Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You may qualify based on your experience as described below: GS-6 SPECIALIZED EXPERIENCE: At least one (1) full year of specialized experience in or related to the position. To be creditable, this specialized experience must have been equivalent to at least the GS-05 grade level in Federal service. Specialized experience includes but is not limited to: : Experience with computer software programs such as Microsoft Outlook, PowerPoint, Excel and Word to prepare presentations, briefings, reports and correspondence; ability to appropriately and courteously relate to customers; Knowledge of clinical practices and medical terminology to communicate effectively with staff management, and to understand objectives, organization, and procedures of various clinical services; Knowledge of budgeting concepts/procedures; ability to identify problems, recognize trends, analyze and make recommendations concerning the efficiency and productivity of administrative operations. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The work is primarily sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as files, papers, books, and small parts, etc. No special physical demands are required to perform the work.

Education

There is no educational substitution at this grade level.

Participation in the seasonal influenza program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). It is a requirement that all HCP to receive annual seasonal influenza vaccination or obtain an exemption for medical or religious reasons. Wearing a face mask is required when an exemption to the influenza vaccination has been granted. HCP in violation of this directive may face disciplinary action up to and including removal from federal service. HCP are individuals who, during the influenza season, work in VHA locations or who come into contact with VA patients or other HCP as part of their duties. VHA locations include, but are not limited to, VA hospitals and associated clinics, community living centers (CLCs), community-based outpatient clinics (CBOCs), domiciliary units, Vet centers and VA-leased medical facilities. HCP include all VA licensed and unlicensed, clinical and administrative, remote and onsite, paid and without compensation, full- and part-time employees, intermittent employees, fee basis employees, VA contractors, researchers, volunteers and health professions trainees (HPTs) who are expected to perform any or all of their work at these facilities. HPTs may be paid or unpaid and include residents, interns, fellows and students. HCP also includes VHA personnel providing home-based care to Veterans and drivers and other personnel whose duties put them in contact with patients outside VA medical facilities.

Contacts

• Address Danville VA Medical Center 1900 East Main Street Danville, IL 61832 US
• Name: Erica Collins
• Phone: 4147128122
• Email: [email protected]