Click on "Learn more about this agency" button below to view Eligibilities being considered and other IMPORTANT information. The primary purpose of this position is to serve as an IT Specialist responsible for group level administration, operation, and maintenance of the computer network; and for providing technical assistance, training, and support to management and customers.

Duties

Performs work supporting Local Area Network (LAN) or Wide Area Network (WAN) administration. Installs/maintains system hardware and software, resolving problems with wired or wireless networks, computers, peripherals, and software. Provides advice and guidance to core needs of the user and resolves system software/hardware problems elevated by individual users as well as Client Support Technicians (CSTs) and/or Enterprise Service Desk (ESD). Performs management information system (MIS) assignments to support customer needs.

Requirements

• U.S. Citizenship Required.
• Males must be registered for Selective Service, see www.sss.gov.
• This position is subject to provisions of the DoD Priority Placement Program.
• Disclosure of Political Appointments.
• PCS costs are not authorized.
• May be required to work other than normal duty hours, which may include evenings, weekends, and/or holidays. May be subject to on call or recall during contingencies or emergencies.
• May occasionally be required to travel away from the normal duty station, which may require the employee to travel on military or commercial aircraft.
• Must be able to obtain and maintain a Secret security clearance.
• Performs other duties as assigned.
• This position includes information assurance (IA) work as a paramount duty requirement. Per DoD 8570.01-M, the incumbent of this position must achieve the appropriate IA certification within six months of assignment of these duties.
• .. (continued) A waiver of this six-month requirement may be granted per DoD 8570-M, C3.2.4.2 or C3.2.4. Failure to receive the proper IA certification may result in removal from this position.

Qualifications

In order to qualify, you must meet the requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Individual Occupational Requirements for the Information Technology (IT) Management Series, GS-2210 (Alternate A). https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ EXPERIENCE: Must have IT-related experience demonstrating each of the four competencies listed below: Attention to Detail, Customer Service, Oral Communication, and Problem Solving AND one (1) year of specialized experience at the next lower grade GS-07 (or equivalent in other pay systems) which includes: Applying concepts, principles, methods, policies, and practices relative to information technology management; Planning, installing, configuring, upgrading, and troubleshooting hardware and software components; Providing customer support including but not limited to training, guidance, and resolving customer requests. OR EDUCATION: Masters degree or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to a Masters degree or equivalent graduate degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. FEDERAL TIME-IN-GRADE (TIG) REQUIREMENT FOR GENERAL SCHEDULE (GS) POSITIONS: Merit promotion applicants must meet applicable time-in-grade requirements to be considered eligible. One year at the GS-07 level is required to meet the time-in-grade requirements for the GS-09 level. TIG applies if you are in a current GS position or held a GS position within the previous 52 weeks. NOTE: Applicants applying as VEOA candidates who are current GS civil service employees or are prior GS civil service employees within the past 52 weeks must also meet time-in-grade requirements. KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas: Knowledge of the organizations mission, programs, functions, IT infrastructure, IT products, and services. Knowledge of system administration procedures, data recovery tools, and software mechanisms in order to monitor and troubleshoot system, recover data in the event of a failure, etc. Knowledge of customer support principles and methods, Information Technology systems in organizations serviced, IT techniques and practices, telecommunications principles, configuration principles, training methods, and knowledge based applications. Knowledge of computer and telecommunications security methods, principles, and techniques. Knowledge of troubleshooting methods and practices, analytical techniques, data analysis methods, and system diagnostic tools. Ability to communicate effectively orally and in writing. PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

IF USING EDUCATION TO QUALIFY: If position has a positive degree requirement or education forms the basis for qualifications, you MUST submit transcriptswith the application. Official transcripts are not required at the time of application; however, if position has a positive degree requirement, qualifying based on education alone or in combination with experience, transcripts must be verified prior to appointment. An accrediting institution recognized by the U.S. Department of Education must accredit education. Click here to check accreditation.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address Luke AFB 7383 N Litchfield Road Luke AFB, AZ 85309 US
• Name: Total Force Service Center
• Phone: 1-800-525-0102
• Email: [email protected]