The primary purpose of this position is to implement a Performance Improvement program at the Health Care System level. The position is responsible for delivering Performance Improvement techniques to a broad array of program and services throughout the Medical Center, including Lean, Six Sigma, Coaching, Project Management, and Training. The position is located in the Associate Director's Office at the VA Bedford Healthcare System. It is full-time, 40 hours per week.

Duties

The primary purpose of this position is to implement a Performance Improvement program at the Health Care System level. The position is responsible for delivering Performance Improvement techniques to a broad array of program and services throughout the Medical Center, including Lean, Six Sigma, Coaching, Project Management, and Training. Additional functions of the position involve advising leadership in the formulation of planning complex facility wide Strategic Plans and facility wide projects in the execution phase of supporting of Strategic Planning. Duties may include, but are not limited to: Participates in and facilitates transformative quality, safety, effectiveness, and efficiency improvement efforts. Facilitates, coaches, and trains audiences at all levels of the organizations throughout the lifecycle of a performance improvement project. Organizes, directs, controls and coordinates group activities in a timely and effective manner. Defines a project scope and goals through a collaborative process with subject matter experts and leadership at the facility, service line or program, or unit level. Leads a team of subject matter experts, front line staff and leadership through a rigorous and defined project management process utilizing multiple tools from Lean Six Sigma, Lean VA-TAMCCS and other performance improvement disciplines to further define the current state of the process. Creates designs of experiment that align to project goals and team developed solutions. Conducts experiments and collects data to identify if the developed solutions are affective. Develops control plans, communication plans, risk management plans, and through closeout of the project. Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources. Identifies metrics performing below benchmarked standards or falling below the upper or lower control limits of a statistically controlled models such as SAIL. Identifies systems designs problems that contribute to human errors. Identifies alternative systems and processes based on HRO, Lean/Systems Redesign/Systems Engineering principles to mitigate these types of errors. Identifies projects critical to improving quality outcomes and maximize return on investment of utilized resources. Incorporates recommendations for the resolution of problems identified in studies such as eliminating, adding, changing, or rearranging specific procedures, products or services or making other changes to more efficiently and effectively utilize resources. Provides consultation to executive, service line, and program leadership by leveraging VA data analytics resources. Identifies metrics performing below benchmarked standards or falling below the upper or lower control limits of a statistically controlled models such as SAIL. Delivers classroom instruction about Lean, Lean Six Sigma, Systems Redesign or other improvement methodologies tools and techniques to all levels of the organization. Ensure sustainability and spread of efforts directed at improving quality, safety, effectiveness, and efficiency using management engineering. Responsible for leading the team through development of control strategies, to ensure project solutions are sustained after the project lifecycle. Work Schedule: Monday-Friday; 7:00am-4:30pm. Compressed/Flexible: Not Available. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Relocation/Recruitment Incentives: Not Authorized. Position Description Title/PD#: Health System Specialist (High Reliability Officer)/PD033790 Financial Disclosure Report: Not required. Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate lifting and carrying. At other times the work is sedentary, requiring the use of a computer. This job opportunity announcement may be used to fill additional vacancies. Notifications: This position is covered by locality-based comparability pay. This position is in the Competitive Service. This position is not a NAGE Bargaining Unit position.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Taking responsibility and initiative, setting and meeting priorities, following through on commitments, safe-guarding information, and organizing and using time and resources to achieve desired results. Making sound, well-informed, and objective decisions; perceiving the impact and implications of decisions and commits to action, even in uncertain situations, to accomplish organizational goals. Effectively expresses information to multiple audiences through clear, convincing oral and written communications; demonstrating logical thinking when describing facts and concepts, and shaping communication to meet the needs of a specific audience. Appling principles, methods, or tools for developing, scheduling, coordinating, monitoring, evaluating, and managing projects and resources, including technical performance. Preferred Experience: Knowledge of multi-disciplinary project management, delivery methodologies and techniques in order to manage, identify, evaluate, recommend and implement projects. Knowledge of hospital operations, policies, procedures as well as VA regulations, policies and program guidelines to identify projects the improving quality outcomes. There is no educational substitution for the GS-12 Level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution at this grade level.

Contacts

• Address VA Bedford Healthcare System 200 Springs Road Bedford, MA 01730 US
• Name: Molina Vantha
• Phone: 781 687 2000
• Email: [email protected]