About the position: This position will be assigned to the McGuire IT Facility.

Duties

Assists in administering Joint Base McGuire-Dix-Lakehurst local area network (LAN) and wide area network (WAN) for the 87 Force Support Squadron. Monitors ongoing operation of network systems to ensure hardware and software are functioning and operational standards are met. Identifies and resolves network related problems occurring within the assigned area of responsibility. Responds to customer requests for assistance, ensuring trouble reports are handled expeditiously. Troubleshoots hardware. software, and LAN/WAN problems. Reviews audit logs and trace tiles to identify, analyze, and isolate potential problem sources. Identifies and determines corrective actions to be taken due to job failures not covered by established procedures. Resolves partial system failures by providing revised applications of system operating capabilities, working through and around the problems with reduced capacity, and readjusting the system when full operating configuration is established. Identifies applications problems; consults with programmers and operating personnel; explores applications, operating systems, hardware and software programs to pinpoint the source of problems; and initiates corrective actions in such a way as to minimize network service interruptions. Documents results of analyses, tests, and the techniques and procedures applied in problem resolution to establish a record of activities for future use. Promotes network security by ensuring compliance with established security plans, policies, and standards. Assists in planning, testing, and configuring Joint Base McGuire-Dix-Lakehurst network systems. Participates in planning, monitoring, testing, maintaining, and operating multiple operating systems-based network platforms. Installs, configures, and maintains network hubs, switches, routers, and servers that support LAN/WAN activities. Optimizes and fine tunes performance and troubleshoots common to complex network problems. Resolves connectivity and interoperability conflicts between network components. Analyzes reliability of installed equipment and software and studies usage reports to identify and correct problems. Assists in ensuring systems are used properly. Identifies trends in the types and frequency of errors and recommends changes to ensure optimum effectiveness is achieved. Develops instructions for and assists network technicians with installing, implementing, integrating, and maintaining networked systems. Researches functional requirements of organizations and determines future needs of LAN/WAN systems to ensure hardware and software are in place and functioning properly at the time of implementation. Analyzes network reports and equipment use and capabilities to identify potential problems to management. Implements new systems hardware and software to support networks. Maintains configuration oversight of the network. Ensures components are functioning properly and that system backups are conducted to prevent loss of data. Keeps abreast of changes in technology and applications that impact network operation. Participates in the resolution of very complex problems by assisting more experienced specialists. Analyzes and resolves problems and trends. Records problem reports as they occur to effectively track outages and types of interruptions to service and to build a knowledge base for future problem resolution. Analyzes data to determine trends in use or performance that could lead to future problems. Researches, evaluates, and provides feedback on problematic trends and patterns in customer support requirements. Makes recommendations to modify manner of use, installation of upgrades, or modification of programs to provide a continuous flow of information with few interruptions. Develops new or modified procedures for the operation of software and configuration management procedures. Installs upgrades or modifications on customer work stations, and instructs users on new or changed procedures. Develops computer procedures and tests for possible problems. Maintains, interprets, and writes portions of operating and user manuals and instructions. Coordinates efforts between network customers, system support personnel, and commercial vendors to identify and resolve network, software, and other system anomalies. Provides customer support, assistance, training, and orientation. Provides technical assistance to current and potential users so that LAN/WAN and other IT systems operations have few major disruptions. Proactively interacts with users to ensure proper operation of computer systems, hardware, and software. Demonstrates processes and provides orientation for new users. Provides technical hands-on assistance with software installations, hardware configurations, and communication networking. Performs other duties as assigned. If interested in applying for this position you may preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/12222767

Requirements

• This position requires the incumbent to complete a background investigation with favorable results.
• This position requires the incumbent to have a valid driver's license and have a good driving record. Must provide copy of driving record.
• This position requires the incumbent to have college course work or professional certificates from a trade school(s) which demonstrate knowledge of LAN/WAN principles and practices or have prior experience using IAN/WAN standards and equipment.

Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 12/04/2023 Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: College course work or professional certificates from a trade school(s) or demonstrated knowledge of LAN/WAN principles and practices sufficient to troubleshoot and maintain the stability of communication lines and equipment. Has worked using LAN/WAN standards and equipment sufficient to install, configure, and troubleshoot LAN and WAN components such as routers, hubs, switches, and servers. Knowledge of network principles, concepts, equipment, and tools sufficient to assist in planning and maintaining network services; to install, test, and configure workstations and peripherals; and to instruct customers in accessing network services. Knowledge of configuration management concepts and life cycle management concepts sufficient to identify the need to upgrade or enhance network component capabilities in response to network problems and deficiencies. Knowledge of customer support principles sufficient to receive, responds to, and ensures resolution of problems. Knowledge of methods and procedures for documenting problem analysis and resolutions sufficient to maintain records of activities. Expert knowledge of network use and maintenance sufficient to give needed guidance or training to customers to prevent problem recurrences and to assist more experienced specialists in resolving very complex problems. Ability to apply troubleshooting and data analysis methods to resolve operating problems.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does allow for education substitution.

FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.

Contacts

• Address JBMDL McGuire Resource Management Flight 87 FSS/FSCN, 2905 Tuskegee Airmen Ave, Room 1 McGuire AFB, NJ 08641-5012 US
• Name: JBMDL NAF HR Office
• Email: [email protected]