General Information: In order to be eligible to receive consideration for this position, you must be able to: (1) report to the duty station location listed in this vacancy announcement, if selected; and (2) be available to work the schedule identified. Salary: GS-03: $34,011 (Step 01) to $44,217 (Step 10) GS-04: $38,179 (Step 01) to $49,632 (Step 10) NOTE: First time hires to the Federal Government are typically hired at the Step 01.

Duties

The USGS California Science Center is seeking associate, undergraduate level student working towards a degree in Information Technology (IT) to gain practical experience with IT customer service and level 1 troubleshooting. As a Student Trainee (IT Support) you will serve in a trainee capacity, performing routine and recurring development assignments to acquire knowledge and understanding of functions, principles, practices, and methods used in the area of IT support. Duties include: Troubleshoot common computer errors for Windows/MAC Operating Systems Use help desk ticketing platform to prioritize workload Assist users with navigation/use of common Micro-soft Office programs and common office equipment such as printers, copiers, and faxes. Install upgrades, drivers, and patches.

Requirements

Qualifications

Eligibility Requirements In order to be eligible for an appointment under the Pathways Internship Program: You must be a student accepted for enrollment or enrolled in a degree or certificate program on a full- or half-time basis as defined by the school (certificate program means post-secondary education, in a qualifying educational institution, equivalent to at least one academic year of full-time study that is part of an accredited college-level, technical, trade, vocational, or business school curriculum); AND Enrollment is with a qualifying educational institution such as a high school or state-approved homeschool; or accredited technical or vocational school; a 2- or 4-year college or university; a graduate or professional school (e.g., law school, medical school); or a post-secondary home school curriculum; AND Students currently enrolled must be in good academic standing maintaining a 2.0 grade point average on a cumulative basis; AND The duties of this position should be related to your academic or career goals. You must continue to meet these eligibility requirements throughout the duration of your appointment under the Pathways Internship Program. Students who successfully complete the internship program may be eligible for conversion to a permanent appointment or a term (1-4 years in duration) appointment without further competition. Eligibility requirements for conversion: must be a U.S. Citizen; complete at least 640 hours of work experience acquired through the Internship Program (*may waive up to a total of 320 hours under specific conditions); successfully complete your degree or certificate requirements from a qualifying institution; meet the qualification requirements for the position to which you will be converted; meet agency-specific requirements as outlined in the Participant's Agreement; and must have performed successfully in your position as documented through performance evaluations.*NOTE: To learn more about the conditions under which a portion of the work experience hours may be waived, visit https://www.usgs.gov/about/organization/science-support/human-capital/students-and-recent-graduates. Qualification Requirements This internship is geared toward students majoring in one of the following areas of study: business administration and information technology. For GS-03: Applicants must meet one of the following to qualify for the GS-03 level: 6 months of general experience which is defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. **OR possess one full year of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. **OR possess equivalent combinations of education and experience. (CLICK DETAILS ON HOW TO COMBINE EDUCATION & EXPERIENCE) For GS-4: Applicants must meet one of the following to qualify for the GS-4 level: Possess one year of general experience that is defined as progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. ** OR possess two full years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. **OR possess a combination of successfully completed post-high school education, as described above, and general experience, as described above. (CLICK DETAILS ON HOW TO COMBINE EDUCATION & EXPERIENCE) You must meet all qualification and eligibility requirements for the position by the closing date of the announcement.

Education

• Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
• Education completed in colleges or universities outside the United States may be used to meet the above requirements. You must provide acceptable documentation that the foreign education is comparable to that received in an accredited educational institution in the United States. For more information on how foreign education is evaluated, visit: https://www.usgs.gov/about/organization/science-support/human-capital/how-foreign-education-evaluated-federal-jobs.

Agency Benefits:

• The availability of the various benefits depends on the expected duration of your appointment under the Internship Program. If you are expected to be on the appointment for at least one year, the U.S. Geological Survey offers a comprehensive benefits package that includes paid vacation, sick leave, and holidays; health, life, dental, vision, and long term care insurance, flexible spending accounts, and participation in the Federal Employees Retirement System. If you are expected to be on the appointment less than one year, the benefits package includes paid vacation, sick leave, and holidays. In addition, interns expected to work at least 130 hours per month for at least 90 days will be eligible to enroll in a Federal Employee Health Benefits (FEHB) plan. Individuals eligible under this rule receive the full government contribution to their premiums regardless of work schedule and will also be eligible to participate in the Flexible Spending Accounts and Federal Long Term Care Insurance Program.

Contacts

• Address CALIFORNIA WATER SCI CTR 12201 Sunrise Valley Drive Mail Stop 600 Reston, VA 20192 US
• Name: Victor Mendoza
• Phone: 650-439-2454
• Email: [email protected]