This position is only open to current VISN 15 Clinical Contact Center employees, or EKHC employees.

Duties

This position; only open to current VISN 15 Clinical Contact Center employees, or EHHCS employees. These positions require the employee to be located in the VISN 15 catchment area. The incumbent will be required to report to work in one of the VISN 15 facilities within an hour to resume duties when unable to telework from home in addition to completing face to face training periodically. Upon selection, salary would be determined based on one of the VISN 15 facilities: VA Heartland Network - VISN 15 This position is located in the Clinical Contact Center (CCC) of the VA Medical Center in Topeka, Kansas, responsible for clerical and administrative functions/support for CCC operations. Major duties and responsibilities will include: Serves as the records management liaison responsible for the accountability, maintenance, and disposal of records Tracks action items and notifies supervisor of impending suspense dates Provides administrative support for employee travel requests Maintains employee competency folders, tracking and submitting appraisals, proficiencies, and awards Assists with the management of the Chief's calendar, resolving scheduling conflicts, rescheduling appointments, and printing documents needed for the day Generates, routes for approval/signature and tracks a variety of memorandums, letters, and other documents Works in collaboration with leadership to operationalize quality assurance initiatives Assists with developing, drafting, and updating support policies and procedures, ensuring all regulatory requirements are met Serves as the Automated Data Processing Application Coordinator (ADPAC) for the CCC Assists with space and information technology (IT) matters, as well as, office supplies, and other logistical needs Manages purchase card use, reconciling purchase cards, maintaining purchase card documentation Performs timekeeping duties Performs other related duties as required. Preferred Experience: Preferred experience with software to include: CISCO, FINESSE, CRM, VA Health Chat, Microsoft Office Suite, and ADPAC experience. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday, 7:30am - 4:00pm Telework: 100% telework Position Description/PD#: Program Support Assistant/PD99747S Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/12/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. In order to qualify for this position, all applicants must possess at least one (1) year of specialized experience that equipped you with the particular knowledge, skills, and abilities to perform successfully the duties of this position. To be creditable, experience must have been equivalent the next lower grade level (GS-5) in the Federal service. Specialized experience includes: performing clerical/administrative duties in an office environment; answering and directing phone calls; preparing correspondence; maintaining files/records; and using a computer to perform a variety of support tasks. At this grade level, applicants should have good verbal and written communication skills and the ability to perform assignments independently with minimal oversight. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Clerical - Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms. Administration and Management - Knowledge of planning, coordination, and execution of business functions, resource allocation, and production. Computer Skills - Uses computers, software applications, databases, and automated systems to accomplish work. Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing presentations; listens to others, attends to nonverbal cues, and responds appropriately. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Demands and Work Environment: The work is administrative in nature, primarily sedentary. Occasionally light physical effort may be required. As most of the time is spent using a computer, actions must be taken to prevent wrist, eye, and back injuries. Work is performed in a virtual office setting and requires the use of numerous communication modalities (i.e., e-mail, instant messenger, video, online meetings, etc.). Occasional travel and tour of duty changes to meet logistical needs may be required. This position is eligible for telework. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Eastern Kansas Health Care System 2200 SW Gage Blvd Topeka, KS 66622 US
• Name: Ashley Laws
• Phone: 618-253-9776
• Email: [email protected]