This position serves as a Program Support Assistant (PSA) to provide administrative, clerical, and technical support to the Nurse Manager, Home Telehealth and Home Telehealth (HT) Lead for the RPM-HT Program. S/he reports directly to the Nurse Manager, Home Telehealth and receives general guidance from the HT Lead RN.

Duties

Maintains calendar and assist the Nurse Manager, Home Telehealth and HT Lead with all administrative functions. Functional in the use of a variety of computer software programs such as Microsoft Word, Excel, TEAMS, and PowerPoint. Updates RPM-HT emergency response list and RPM-HT 1-800 phone line; answers phone(s), secure messaging and voicemail; provides mailing services to include a variety of letters, fliers, enrollment/discharge information, email/faxing, copying and inter office mail upkeep; collects and distributes mail. Highly proficient in the use of VistA and CPRS for purposes of preparing department level reports for documentation, data tracking, recording keeping, and assisting patients and the RPM-HT staff. Responsible for establishing and maintaining inventory of all RPM-HT equipment through ROES access and review. Responsible for monitoring the use of services, supplies, and equipment for the program. Ability to fully communicate in a positive professional manor verbally and in writing with a variety of people from different backgrounds and different levels of understanding. Ability to assist with problem solving in a positive, goal-oriented manner. Will perform and document required RPMHT monitoring equipment troubleshooting and replacement as needed. Provides clear, well-defined recommendations to resolve all or most of the unusual situations PSA functions with minimal to no supervisory referral using a variety of interpersonal skills and program knowledge, This position is covered by AFGE bargaining unit. Per the AFGE Master Agreement, the Area of Consideration will be: 1st Area of Consideration - current permanent Southeast Louisiana Veterans Health Care System employees including satellites; 2nd Area of Consideration - current permanent Veterans Healthcare Administration employees; 3rd Area of Consideration - current permanent VA Nationwide employees; 4th Area of Consideration - All Other Status Applicants. Work Schedule: Monday-Friday 7:30-4:00pm, subject to change based on the needs of the facility. Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant - Office of the Associate Nurse Executive, Ambulatory Care/PD07549A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/01/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Accurately compile and track program specific statistical information from various databases. Produce various reports using data entry from existing department data. Proficient use of a variety of computer software programs such as Microsoft Word, Excel, Microsoft TEAMS, and PowerPoint. Proficient use of established electronic medical records system, to include CPRS and Vista. Perform accurate department inventory control for equipment ordering and retrieval and office supplies. Remotely troubleshoot issued monitoring equipment with Veterans. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite (transcripts required) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have a combination of specialized experience as described above and education which totals in excess of the first 60 semester hours or beyond the second year (transcripts required) You will be rated on the following Competencies for this position: Computer SkillsHealth InformaticsKnowledge ManagementOral Communication Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is basically sedentary but requires walking, standing, bending and carrying light items such as books, papers, office supplies and RPM-HT equipment. No special physical demands are required to perform the work. The incumbent must be flexible in adjusting to constant changes in the workload. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address New Orleans VA Medical Center 2400 Canal Street New Orleans, LA 70119 US
• Name: Kathy Carroll
• Phone: 813-503-7921
• Email: [email protected]