This position is a Program Specialist - Facility Telehealth Program Technology Manager that reports to the Facility Telehealth Coordinator (FTC). The Telehealth Program Technology Manager position is required to provide critical operational and technical program management and support necessary to sustain and expand technology that encompasses all telehealth operations throughout the G. V. "Sonny" Montgomery VA Medical Center (GVSMVAMC).

Duties

Responsible for technology planning, budget preparation, coordination and implementation of program technical initiatives. Responsible for developing and updating policies that reflect technology utilized in virtual health. Incorporates new technology, concepts, and programs into new and existing systems. Completes and monitors the budget that supports technology growth. Assists with procurement packages outside the Tservice to support purchasing of telehealth equipment. Assists with the implementation of new technologies. Acts as the Project Manager for major deployments, upgrades, retrofits or refresh projects for technologies and applications throughout the facility. Communicates and collaborates with other services/teams and other technical staff in support of operations. Develops, refines, implements, and evaluates short- and long-term strategic plans. Manages technology equipment in reviews, testing, configuration, installation, security, and verification of equipment's integration into existing IT network. Provides technical support and resolution of issues throughout the facility/healthcare system. Serves as the technical SME and technical team leader on the setup, configuration, maintenance, repair and testing of all Telehealth Program equipment and services. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm, subject to change based on the needs of the facility. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD843320 and PD943310 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 12/01/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-09; for the GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: GS 9 Level: You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: assisting with technical and program support needs in a telehealth or virtual care program; supporting the delivery of healthcare through various telehealth modalities such as performing system analysis, developing workload reports, submitting telehealth data, providing consultation for facility telehealth use, and remote monitoring of telehealth services; assisting in the development and updating of policies and approaches in direct support of a telehealth program; overseeing daily operations of a virtual care technology infrastructure; experience troubleshooting, installing, testing, and activating telehealth equipment; communicating detailed technical information in a clear, logical and concise manner orally and in writing. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed two (2) years of progressively higher-level graduate education or masters or equivalent graduate degree or LL.B. or J.D., in a related field of the position to be filled. Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge, skills, and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and graduate level education (beyond the first year) and specialized experience as described above, to meet the total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position. This education must have been obtained in an accredited college or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume. GS 11 Level: You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-07 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: providing technical and program support to a telehealth or virtual care program such as technology planning, budget preparation, project management, and program implantation; supporting the delivery of healthcare through various telehealth modalities such as performing system analysis, developing workload reports, submitting telehealth data, providing consultation for facility telehealth use, and remote monitoring of telehealth services; developing and updating policies and approaches in direct support of a telehealth program; overseeing daily operations of a virtual care technology infrastructure; troubleshooting, installing, testing, and activating telehealth equipment; communicating detailed technical information in a clear, logical and concise manner orally and in writing. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have successfully completed three (3) years of progressively higher-level graduate education leading to a Ph.D. degree, LL.M., or equivalent doctoral degree in the related field of the position to be filled. The education portion must include courses that demonstrate the knowledge, skills, and abilities necessary to do the work of this position. Education must have been obtained in an accredited college, or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. OR Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education graduate level education (beyond the first 2 years) and specialized experience as described above to meet total experience requirements. The education portion must include graduate courses that demonstrate the knowledge, skills, and abilities necessary to do to the work of this position. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume. You will be rated on the following Competencies for this position: Administration and ManagementAnalysis and Problem SolvingCommunicationComputer Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Physical demands include above average ability, dexterity, and strength to perform the work. There will be walking, standing, bending, stooping, kneeling, crouching, reaching, carrying of items, driving of an automobile, etc. May be required to sit or stand for the majority of a normal tour of duty. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address GV Sonny Montgomery VAMC 1500 East Woodrow Wilson Drive Jackson, MS 39216 US
• Name: Erica Guldenzopf
• Phone: 309-000-0000
• Email: [email protected]