This position is located within the Business Office in the Health Administration Service (HAS) at the Sioux Falls VA Health Care System in Sioux Falls, SD. The Telephone Operator responds on an attendant console to a high volume of calls efficiently, courteously and promptly.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** The major duties include but are not limited to: Places operator assisted calls including overseas calls, makes overhead pages and announcements, provides information services, arranges conference calls and directs visitors to various offices; Uses and monitors two-way radio equipment, pocket and audio paging system; Monitors and assists in testing alarm systems and notifies appropriate personnel when alarms are sounded; Issues pocket pages and maintains accurate records of staff members charged with responsibility for pagers; Provides basic training in the operation of the paging system upon issuance of pagers; Maintains a log of unusual situations such as fire alarms, threatening calls and other significant events that occur during a tour; Maintains electronic desktop station phone book; Facilitates timely access to appropriate healthcare services to patients, by serving as a liaison for the patient in the areas of pharmacy, scheduling and the provision of healthcare services with the patient's primary care physician, as well as specialty services through telephone contact; and Performs other related duties as assigned. Work Schedule: Monday through Friday, 8:00am to 4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not Approved Financial Disclosure Report: Not Required

Requirements

Qualifications

To qualify for this position at the GS-4 level, you must meet one of the following: GENERAL EXPERIENCE: At least one (1) year of general experience that has equipped you with the knowledge, skills, and abilities necessary to perform the duties of a Telephone Operator GS-4. General experience is defined as progressively responsible clerical, office, or other work that indicates your ability to perform the duties of this position. NOTE: Experience must be fully documented on your resume and must include job title; duties; month and year start/end dates AND hours worked per week. ~OR~ EDUCATION: Two (2) years of education above the high school level for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained at an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. ~OR~ COMBINATION: Equivalent combination of successfully completed post-high school education and general experience, as described above, which meet the total qualification requirements for this grade level. NOTE: Your experience must be documented in your resume and transcripts are required. You will be rated on the following Competencies as part of the assessment questionnaire for this position: Computer SkillsCustomer ServiceTelecommunications IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Work involves long periods of sitting and continual use of a headset. Use of the handset is optional. There are mental demands inherent in dealing with emergency situations in this position, particularly when working along. The person in this position should have a degree of emotional maturity adequate to deal with the stress involved in the position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Royal C Johnson Veterans Memorial Hospital 2501 West 22nd Street Sioux Falls, SD 57105 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]