The Telephone Operator provides customer service to incoming and in-house calls for the Sioux Falls VA Health Care System.

Duties

Duties include, but are not limited to the following: Determine proper routing of phone calls. Knowledge of the organizational structure of the Medical Center. Handle a variety of difficult calls, requiring personal involvement. Must place outgoing toll calls charged to the Medical Center, and accurately record time, charges, and other pertinent information. Must be totally familiar with the contents of the Medical Center's Safety and Fire Regulations, in that the operator's responsibilities include dealing with threatening telephone calls, bomb threats, fire alarms, tornado warnings, or other unexpected emergencies, such as a Code Blue. Sorts all incoming mail on weekends and holidays for distribution to patients. Maintains all lost and found items, and makes proper recordings of items received and returned in the log book. Incumbent must converse with all callers, directing them to the appropriate department and visitors to the appropriate location/or service. Work Schedule: Monday through Friday 8:00 a.m. to 4:30 p.m. Virtual: This is not a virtual position. Position Description/PD#: Telephone Operator/PD80272A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required Bargaining Unit Position: Yes

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/29/2023. You may qualify based on your experience and/or education as described below: Specialized Experience: To qualify for this position, you must possess one (1) year of general experience. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Examples of general experience would typically include, but are not limited to: providing customer service to internal and external customers; verbal and written communication; computer; and administrative skills. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have two years of education above high school (TRANSCRIPTS REQUIRED). OR, Combination: Applicants may also combine education and experience to qualify at this level. (TRANSCRIPTS REQUIRED) You will be rated on the following Competencies for this position: Computer SkillsCustomer ServiceTelecommunications Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is usually sedentary, but may involve some standing and walking to consult directories and manuals. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Royal C Johnson Veterans Memorial Hospital 2501 West 22nd Street Sioux Falls, SD 57105 US
• Name: Luther Smith Jr.
• Phone: 612-806-2969
• Email: [email protected]