The Medical Support Assistant positions at the GS-679-3 grade level. These positions are located in the Veteran Experience Service at the Jesse Brown VA Medical Center, Chicago, IL and provide assistance to Veterans and Medical Center staff.

Duties

Specific duties at the GS-3 grade level include but are not limited to: -Screens visitors, patients, and staff according to current guidelines. -Takes temperatures, asks screening questions, and takes other vital signs. -Greets patients and visitors in a pleasant and courteous manner. -Provides and monitors employees, Veterans and visitors for compliance wearing PPE and adhering to temperature screening requirements. -Wipes down work area, chairs, tables, counters and equipment as well as any highly touch surfaces in the hospital and clinic. -Provides information and directions to patients and visitors. -Assists with physical transportation of Veterans within the hospital and clinics. -Answers calls politely and courteously, providing what is being requested in a timely manner. -Assists other staff in answering telephone calls. -Assists patients with miscellaneous needs such as directions for service needs, waiting room, etc. -Provides basic customer service assistance and information to patients such as directions to the clinics, check in desk, other clinics, cafeteria, etc. -Retrieves specific supply for clinicians as requested. -Set ups and stocks exam rooms with supplies needed for exams such as dressings, ointments, bandages, etc. -Makes copies of the patient education stock materials in exam rooms and restocks each room as needed to provide the education material to the patient. -Cleans rooms post visit which includes, checking garbage and floors for items and contacting Environmental Management Service for additional cleaning if needed and to replenish supplies such as soap dispensers, hand sanitizers, paper towels, etc. -Performs other duties as assigned. Work Schedule: Evening Shift: Between the hours of 3:30 PM and 12:00 AM; Rotating days of the week, weekends and holidays for all shifts. Work Schedule will be discussed at interview. Telework: Not Available Virtual: This is not a virtual position. Position Title/Functional Statement #:Medical Support Assistant - Entry/Exit Assistant/PD000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement,11/27/2023 BASIC REQUIREMENTS CITIZENSHIP: Must be a United States Citizen. ENGLISH: Must be proficient in basic written and spoken English. EDUCATION/EXPERIENCE: Must possess six (6) months experience of clerical, office, customer service or other administrative work that indicates the ability to acquire the particular knowledge and skill necessary to perform the duties of the Medical Support Assistant. OR Must have successfully completed one (1) year above high school. This education must have been obtained in an accredited technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university. (TRANSCRIPTS REQUIRED) OR Equivalent combinations of experience and education are qualifying for entry level. (TRANSCRIPTS REQUIRED) IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS TO QUALIFY FOR THIS POSITION. GRADE REQUIREMENTS: GS-3 level None beyond the basic requirements listed above. AND Demonstrated Knowledge, Skills and Abilities: 1. Ability to meet, communicate, and interact with individuals in a courteous and helpful manner in order to give instructions and arrange appointments. 2. Ability to utilize computer systems to enter administrative data in patient systems. 3. Ability to learn and utilize basic medical terminology to record patient messages and physician requests pertaining to follow-up medical care. References: VA Handbook 5005/117, Part II, Appendix G45, Medical Support Assistant Qualification Standards. This can be found in the local Human Resources Office. Physical Requirements: The work is primarily sedentary. Physical demands do not exceed those of a typical office setting. There may be some walking, standing twisting, turning, sitting, pushing, bending, repetitive keyboarding, or carrying of light items. Some positions may require sitting for long periods of time at a computer terminal typing data while talking on a telephone headset.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Jesse Brown Department of Veterans Affairs Medical Center 820 South Damen Avenue Chicago, IL 60612 US
• Name: Cursten Sturghill
• Phone: 312-569-8850
• Email: [email protected]