This role is situated in the Prosthetic Treatment Center (PTC), VA Medical Center, located in Nashville, Tennessee and Murfreesboro, Tennessee. The primary purpose of this position is to provide patient care/support services to the adult population.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Informs Orthotic Lab staff of the arrival of scheduled appointments. Examines clinical health records, claim folders, and medical entitlements for prosthetic items and services. Proficient in medical, prosthetics, orthotic terminology. Maintains close contact with Physicians, therapists, and nurses prescribing necessary services. Maintains continuous liaison with vendors, staff, veterans, and their family, ensuring timely provision of prosthetic appliances and services. Deliver tailored care suitable for the diverse age group of the patients attended to. Work Schedule: Monday - Friday, 8:00am - 4:30pm Recruitment & Relocation Incentives: Not authorized Critical Skills Incentive (CSI): Not approved. Financial Disclosure Report: Not Required.

Requirements

Qualifications

TYPING PROFICIENCY: This position requires the skills of a qualified typist. In addition to meeting the experience and/or education requirements, you must be able to type at least 40 words per minute. AND SPECIALIZED EXPERIENCE: At least one (1) year of specialized experience equivalent to the next lower grade level (GS 4) in Federal Service that includes performing the following duties: meeting and recording customer arrival; utilizes office automation equipment (electric typewriter, computer, fax machine, copy machine); entering data in preparation for submitting reports; complies with all safety rules and regulations; provide customer service to internal and external customers; assists in handling administrative tasks; interpret written and oral instructions. OR SUBSTITUTION OF EDUCATION FOR EXPERIENCE (TRANSCRIPT REQUIRED): Successfully completed four (4) years of education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. OR COMBINATION OF EXPERIENCE AND EDUCATION (TRANSCRIPT REQUIRED): Successfully completed post-high school education (beyond the second year) and specialized experience, as described above, which meet the total experience requirements for this grade level. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. You will be rated on the following Competencies as part of the assessment questionnaire for this position: CommunicationsComputer SkillsCustomer Service (Clerical/Technical)Technical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: The stress encountered throughout the workday in coordinating the delivery of prosthetic appliances and/or services with physicians, social workers, therapist, seriously ill and severely disabled veterans and their families, vendors and the arranging delivery for health care and life-support equipment is an unavoidable aspect of the position. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

NOTE: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Tennessee Valley HCS - Nashville 1310 24th Avenue South Nashville, TN 37212 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]