Serves as Security Assistant (Dispatcher) is responsible for coordinating radio, security camera monitoring, telephonic communications during both normal and emergency operations; completes records and logs. Performs administrative and communications support work related to dispatching and monitoring of security camera system. Operates radio, telephone communications equipment daily and during emergency police operations. 15% Retention Incentive Approved 90 Days After Employment Start Date

Duties

Duties include, but are not limited to: Performs or monitors standardized aspects of established security program operations such as establishing and maintaining security records or operating an established pass and identification system and related equipment, vehicle, or parking registration system; and/or photo identification equipment. Performs monthly alarm checks, submits reports documenting the operational status of each circuit tested, and initiates work orders for malfunctioning equipment/components. Provides information to employees and the public concerning ticketing information and furnishes information concerning traffic laws or general directions for patrons that may need assistance. Ensures officers or the physical security specialist are assisted with conducting alarm checks and ensures all discrepancies are properly identified consistent with departmental policy and standard operating procedures. Reviews requests for and issues passes and identification documents. Accomplishes special projects as assigned, such as developing program statistics, reports, and other material that may be needed for trend analysis such as parking lot surveys to determine current turn-over rates for patient parking; and extracting and compiling pertinent data to provide the background necessary for determination of program/project status. When necessary, the dispatcher will issue vehicle registration decals to employees and make sure all vehicle registration procedures are followed per police standard operating procedures and station policies. Monitors and controls the property wide C-Cure electronic keypad access control system. Grants access and denies access from the C-Cure electronic access control terminal in Police dispatch. Monitors and directs response to security and life safety communications, radio dispatching, telephone and other emergency communication circuits. Monitors the operation of all communications/security and related electronic equipment. Proactively reports and submits electronic work orders to correct any discrepancy to ensure that appropriate action is taken. Identifies malfunctioning equipment to the supervisor and follows internal procedures to ensure equipment is properly repaired. Receives and compiles information from various sources related to police and emergency incidents, taking appropriate action regarding police response to intrusion, duress and hold-up alarms. Directs response and/or modifies responsible personnel depending on the type of incident or request. Monitors and operates the CCTV camera surveillance system comprised of over 200 cameras daily. Monitors over 350 intrusion/panic alarm computer systems and other alarm panels at the police operations office and C-Cure electronic keypad access control system. Operates a variety of communications and security equipment such as computers, multi frequency law enforcement/emergency two-way radios, multi-line telephone system, and other related peripherals. Maintains accurate radio/alarm activity records/logs to include dates, times and results of communication and activities and types completed reports. Contacts various local state and federal law enforcement officials for coordination during both non-emergency and emergency situations. Monitor and operate the Utah Criminal Justice Information System (UCJIS)/National Crime Information Center (NCIC) System terminal. Incumbent ensures the proper use and security of the UCJIS and NCIC System. This includes at least 40 hours of functional training on operation of equipment which the dispatcher will be responsible for entering and retrieving data daily. The dispatcher serves as the central communication hub during all non-emergency and emergency police incidents. Receive all routine and emergency phone calls for assistance, dispatches police officers and appropriate police supervisory personnel via radio per standard operating procedures and policy. Incumbent screens incoming calls for police assistance and must prioritize by significance to determine which calls officers are dispatched to first, based on police officers on duty. Performs other related duties as assigned. Work Schedule: 12hr shifts, hours depending on needs of the Service - TBD by Service Chief. Retention Incentive: 15% Retention Incentive Approved 90 Days After Employment Start Date Position Description/PD#: Security Assistant - Dispatcher/PD99858-A Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/27/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-05 position you must have served 52 weeks at the GS-04. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Practical knowledge of standard procedures in a technical field, requiring extended training or experience, to perform such work as adapting equipment when this requires consideration of the functioning characteristics of equipment; interpreting results of tests based on previous experience and observations; or extracting information from various sources when this requires considering the applicability of information and the characteristics and quality of the sources. General knowledge with the operations of the CCTV camera surveillance systems, computers, police radio communications systems, telephone systems, panic/intrusion alarm systems, and UCJIS/NCIC law enforcement databases. General knowledge of federal and state criminal codes, police and medical terminology and codes as it applies to the operation of the position, and fluent use of the phenetic alphabet. Uses judgment in interpreting and adapting guidelines such as agency policies, regulations, precedents and work directions for application to specific cases or problems. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years above high school. OR, Combination: Applicants may also combine education and experience to qualify at this level. For GS-5 level positions, only education in excess of the first 60 semester hours (i.e., beyond the second year) is creditable toward meeting the specialized experience requirement. One full academic year of study (30 semester hours) beyond the second year is equivalent to 6 months of specialized experience. - The following is an example of how education and experience may be combined. This is an example only, and is not all inclusive: The position to be filled is an Editorial Assistant, GS-5. The applicant has 9 months of specialized experience and 75 semester hours of college (15 semester hours beyond the second year and the equivalent of 3 months of specialized experience). The applicant meets 75 percent of the required experience and 25 percent of the required education. The applicant meets 100 percent of the requirement for 1 year of specialized experience and is qualified for the position. You will be rated on the following Competencies for this position: CommunicationsComputer SkillsManages and Organizes InformationOperations SupportSecurity Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Requires extended periods of sitting while operating systems, monitoring the CCTV, receiving telephone calls, and operating the police communications system. Additionally, extended periods of keyboarding may be required to complete computer requirements and/or typing. Most of the time the employee is performing seated work. May require some walking, standing, bending, climbing stairs and carrying and/or lifting of light items such as papers and books. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA SALT LAKE CITY HCS 500 Foothill Drive Salt Lake City, UT 84148 US
• Name: Damon Martin
• Phone: 801-582-1565 X2683
• Email: [email protected]