You will serve as an INFORMATION TECHNOLOGY SPECIALIST (CUSTOMER SUPPORT) in the Information Systems and Technology Department (N6) of NAVMUNITIONSCMD CONUS EAST DIVISION.

Duties

You will work with users and technical support staff to identify, analyze and resolve problems with applications, operating systems or hardware that are difficult to pinpoint. You will maintain hardware, software, network operation functions, communication protocols and diagnostic tools. You will create, maintain, and manage funding requests, task orders, invoices, and reports. You will create and update profiles, maintain accurate asset inventory information, transferring accounts and hardware/software ownership, and submitting buildouts to enable delivery of services. You will provide support during the process of replacing older workstations and laptops with new hardware, commonly referred to as a Technical Refresh. You will provide technical services in interpreting Contract Line Item Number (CLIN) technical specifications, benchmarking, and cost estimating. You will collaborate with stakeholders to understand business requirements and customize SharePoint sites, workflows, and forms accordingly. You will ensure the rigorous application of information security/information assurance policies, principles, and practices in the delivery of customer support services.

Requirements

• Must be a US Citizen.
• Must be determined suitable for federal employment.
• Must participate in the direct deposit pay program.
• New employees to the Department of the Navy will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify, including your rights and responsibilities, visit e-verify.gov
• Generally, current federal employees applying for GS jobs must serve at least one year at the next lower grade level. This requirement is called time-in-grade. Time-in-grade requirements must be met by the closing date of this announcement.
• Within the Department of Defense (DoD), the appointment of retired military members within 180 days immediately following retirement date to a civilian position is subject to the provisions of 5 United States Code 3326.
• Males born after 12-31-59 must be registered for Selective Service.
• You will be required to obtain and maintain an interim and/or final security clearance prior to entrance on duty. Failure to obtain and maintain the required level of clearance may result in the withdrawal of a job offer or removal.
• You will be required to obtain and maintain a current Security+ certification.
• This position may require travel from normal duty station to CONUS and OCONUS and may include remote or isolated sites. You must be able to travel on military and commercial aircraft for extended periods of time.
• Position is designated a Cyber IT/Cybersecurity Workforce position. Must obtain and maintain the credentials described in SECNAV M-5239.2 for specialty area Customer Service and Technical Support Level Intermediate within 12 months of appointment.
• The incumbent will participate in the Cyber IT/CSWF continuous learning program annually as described in SECNAVINST 1543.2 and will be documented in incumbent's current individual development plan (IDP) signed by both the employee and supervisor.

Qualifications

Your resume must demonstrate at least one year of specialized experience at or equivalent to the GS-09 grade level or pay band in the Federal service or equivalent experience in the private or public sector. Specialized experience must demonstrate the following: Experience conversing fully with customers regarding IT equipment and systems in terms that are easily understood. Oral and written communication that are easy to understand by the customer. Experience using emerging and innovative IT customer support methods and technologies to plan and deliver effective and efficient IT services. Experience using NMCI processes and procedures for establishing/maintaining user accounts, updating user profiles, requesting hardware/software, facilitating user and/or equipment moves, validating invoices and managing peripheral equipment to execute assigned duties as NMCI Assistant Customer Technical Representative (ACTR). Experience managing, operating and maintaining the master electronic/virtual repository for technical publications. Experience performing data analysis, maintenance, and updates of NMCI-related databases in support of inventory control, software licensing, etc. Databases include Integrated Solutions Framework Tools (ISF Tools), NET, Request to Award Process Tool (RAPT), and DADMS. AND Your experience must reflect skill in the following areas:1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Additional qualification information can be found from the following Office of Personnel Management website: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment.

Education

For GS-11:
Successfully completed a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management.
OR
Successfully completed three full years (54 hours) of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree from an accredited or pre-accredited institution in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management; or, graduate education that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.
OR
A combination of experience and graduate education as described above that equates to one year of experience.

Must provide a college transcript from an accredited or pre-accredited institution with your application for it to be considered.

Contacts

• Address NAVMUNITIONSCMD CONUS EAST DIVISION Naval Weapons Station Yorktown, VA 23691 US
• Name: Department of Navy EIC
• Email: [email protected]