As a Supervisory Program Specialist (Section Chief) you will assists the Division Chief and Assistant Division Chiefs in planning, organizing, scheduling and directing all functions performed in the Centralized Support Division.

Duties

MAJOR DUTIES: Assist in the responsibility for the division as it relates to handling inquires for information from claim folders. Conduct routine studies, surveys and analysis of the methods and procedures used to manage workflow, space, and equipment . Responsible for the full realm of delegated supervisory responsibilities concerning human resource management related actions. Provide direction, executive guidance and leadership in providing effective methods to support the mission and program objectives. Proficient use of multiple independent systems owned by VA such as the Veterans Benefits Management System (VBMS), PIES system, Centralized Mail, SHARE, and Virtual VA as well as other systems owned by the National Personnel Records Centers (NPRC). Possess the ability to apply pertinent laws, regulations, policies, procedures, and judicial determinations related to Freedom of information Act and Privacy Act disclosures. Demonstrate the ability in planning, organizing, managing projects and prioritizing work under time constraints and stressful situations. Demonstrate leadership skills by managing and/or supervising (plan, organize, direct, etc.) the work activities of subordinates. Possess the ability to present professional and technical information in a clear, logical, and concise manner both orally and in writing. Utilize software applications to perform statistical analysis of program/issues and preparing reports and briefings. Work Schedule: Regular office hours, 7:30am-4:00pm; Alternate work schedules are available. Compressed/Flexible: Not available. Telework: Available Remote: This is NOT a remote/virtual position. Title/PD#: Supervisory Program Specialist (Section Chief) GS - 12; PD# 37949A Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Bargaining Unit: This is a non-bargaining unit position

Requirements

• You must be a U.S. citizen to apply for this job
• Selectees are subject to a background/suitability investigation
• Selective Service registration is required for males born after 12/31/1959
• A probationary period may be required for employees and supervisors
• Selected applicants will be required to complete an online onboarding process.

Qualifications

Specialized Experience: To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/24/2023 The Office of Personnel Management's group coverage qualification standards, associated individual occupational requirements (IOR), and individual qualification standards covering white collar occupations in the Federal competitive service can be found here. To qualify, applicants must have one year of specialized experience equivalent to at least the next lower grade (GS-11) in the normal line of progression for the occupation at the journeyman level of this position with little to no training or supervision. Specialized experience is defined as: (1) Interpreting, applying and explaining laws, rules regulations, and procedures, as it applies to veteran's benefits services; (2) Planning, organizing, and assigning work priorities for subordinates; (3) Securing benefits for veterans using FOIA, Privacy Act, etc.; (4) Experience providing advice, counsel, mentor or train team members; (5) Use of software applications to perform statistical analysis of programs/issues and preparing reports and briefings. ***NOTE: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

There is no educational substitution for the GS-12 level.

Contacts

• Address St Louis Regional Benefit Office 9700 Page Ave Overland, MO 63132 US
• Name: SHARRONE INGRAM
• Phone: 313-471-3882
• Email: [email protected]