The High Reliability Organization Health System, Specialist (HRO HSS) incumbent will propose, promote, and implement strong, safe clinical processes using Patient Safety, System Redesign (Lean) and Quality Improvement skills to foster the development of a HRO at the unit/service/medical center level. This position at the VAWNYHCS to include Buffalo VAMC, Batavia VAMC, 7 CSOC's, and several other outlying facilities and reports directly to the Chief, Quality, Safety & Value.

Duties

Program Management/Administration 40 percent This position will lead the VA Western New York Healthcare System on the journey to high reliability putting Veterans at the center of all changes in processes, innovations, improvements, and change. The incumbent serves in a leadership role for the development and implementation of high reliability programs and/or initiatives that have a direct impact on patient safety and related data management and processing, and clinical and administrative systems/process improvements. The HRO HSS regularly provides policy guidance, decision feedback and analysis, motivational materials, and information to encourage and facilitate staff participation in program initiatives as well as to support achievement of facility strategic goals. As an expert advisor in all aspects of High Reliability, the HRO HSS provides advice to the Medical Center leadership and HRO groups. The HRO HSS develops and implements the HRO program activities in leading culture and organizational change by assisting with activities based on change management science to help improve the culture and create psychological safety through the organization. Collaborates with staff, other disciplines, and peers in developing, conducting and evaluating HRO activities and programs. Researches, interprets, identifies, develops and presents educational programs for health care professionals, and support services regarding quality and performance management. Data Management and Analysis 20 percent Reviews quality/safety/value data for trends and early intervention. Applies clinical performance improvement methods, collects outcome data related to policy, procedure, and regulatory compliance. In collaboration with senior program officials and executive management, initiates performance improvement monitoring projects. Utilizes data and comparative analytical processes in recommending design and implementation of innovative programs to improve service excellence, customer satisfaction and compliance to patient care and regulatory standards. Education and Training 40 percent To ensure HRO educational programs are updated and relevant to current business and clinical operations, the incumbent will develop tools to analyze effectiveness of training. This information is utilized to continually assess the need for course improvements based on changing business and clinical practices. Plans and executes delivery of ongoing HRO educational initiatives to include Clinical Team Training (CTT). Work Schedule: Monday-Friday 7:30am-4:00pm Position Description Title/PD#: Health System Specialist/PD25971O Physical Requirements: The work requires some physical exertion, such as periods of standing when teaching; some walking, bending, crouching, stooping, stretching, or similar activities when visiting work sites; and some moderate lifting and carrying. At other times the work is sedentary, requiring the use of a computer.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: GS-12 grade level: One year of specialized experience (equivalent to the GS-11 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following: Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Demonstrates understanding of business process flow. Knowledge of managed health care data concepts and tools. Ability to analyze and synthesize, complex data from a wide variety of sources. Ability to facilitate, and communicate effectively orally, graphically and in writing, prepare and present high-quality communication products. There is no educational substitution for the GS-12 level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

This job does not have an education qualification requirement.

Contacts

• Address VA Western New York Healthcare System 3495 Bailey Avenue Buffalo, NY 14215 US
• Name: Sarah Cassidy
• Email: [email protected]