If you have experience as a program specialist in a fast-paced atmosphere and want to play an important role in this type of environment, then consider joining the Division of Facilities Operations and Maintenance (DFOM) team. This position is located in the call center of Campus Service Branch within the Division of Facilities Operations and Maintenance and is responsible for overseeing and managing the maintenance call center. For more information, visit the ORF Website

Duties

As a Supervisory Program Specialist you will: Provide leadership, management, and administrative oversight to call center employees. Provide program oversight with financial management, quality assurance and analysis. Formulate and execute action plans to respond to business and management problems or initiatives. Provide organizational support for program planning and analysis activities. Evaluate the impact of new program policies, and provide support during implementation. Determine the effectiveness of setting organizational goals and objectives.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of the pre-appointment process (i.e., background investigation, verification of qualifications and job requirements, completion of onboarding forms, submission of required documents, etc.)
• Males born after December 31, 1959 must be registered with the Selective Service.
• Applicants must meet all qualifications requirements within thirty (30) calendar days of the closing date of this announcement, including time in grade.
• This is an Emergency Essential position. Please see the Additional Information section.
• This position requires night shifts, regular or rotational shifts, holiday hours, weekends.
• This position requires on-call or call back requirements.

Qualifications

You qualify at the GS-11 level, if you meet one of the following qualification requirements: A. You must demonstrate in your resume at least one (1) year of qualifying experience equivalent to at least the GS-09 level in the Federal service obtained in either the private or public sector, performing the following types of tasks: providing guidance or mentorship to junior level staff in a customer service-oriented work environment such as a call center; prioritizing multiple work assignments to achieve efficient and manageable workflow; identifying inefficiencies in work processes and recommending solutions; and facilitating communications with internal and external stakeholders to resolve conflicts. OR B. Completion of a Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to such a degree or an LL.M., if related. OR C. A combination of education and specialized experience that meets the qualification requirements for this position. Do not copy and paste the duties, specialized experience, or occupational assessment questionnaire from this announcement into your resume as that will not be considered a demonstration of your qualifications for this position. You will receive credit for all experience material to the position, including experience gained in religious, civic, welfare, service, and organizational activities, regardless of whether you received pay. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12190780

Education

If you qualify based on education in lieu of specialized experience, you are strongly encouraged to submit a copy of your transcripts or a list of your courses including titles, credit hours completed and grades. Unofficial transcripts will be accepted in the application packages. Official transcripts will be required from all selectees prior to receiving an official offer. Click here for information on Foreign Education.

Contacts

• Address National Institutes of Health 6701 Rockledge Dr Bethesda, MD 20892 US
• Name: Sirena Ellis
• Phone: 301-402-2894
• Email: [email protected]