Information regarding opportunities, how to submit your resume and your contact information is located on the Air Force Civilian Careers LinkedIn site. In this position you will manage the Casualty Services & Survivor Benefit Plan (SBP) programs and provide counseling on benefits offered by a wide variety of programs such as those from the Department of Defense (DOD), Department of Veterans Affairs (VA), Social Security Administration (SSA), Internal Revenue Service (IRS), state/local agencies.

Duties

For additional information on direct hire opportunities with the Air Force please click here. Provides total advisory services and administers comprehensive programs related to Casualty Services. Develops and implements publicity and information programs as they relate to Casualty Services, survivor benefits, and the various government life insurance programs. Provides total advisory services on programs related to the SBP. Provides counseling, guidance, and interpretations concerning the broad range of rights and benefits, explaining both short and long term impact of the SBP on Air Force personnel and their families Acts as local Retiree Affairs Officer. Publicizes various programs as needed, keeping military members, family members, and retirees abreast of any changes in laws, benefits and entitlements. Act as local Retiree Affairs Officer Publicize various programs as needed, keeping military members, family members, and retirees abreast of any changes in laws, benefits and entitlement

Requirements

• U.S. Citizenship Required
• Eligible for situational telework only, including Emergency and Office of Personnel Management (OPM) prescribed “Unscheduled Telework.
• Security clearance requirements are based upon actual position being filled.
• This position MAY be eligible for a recruitment/relocation incentive. Specifics will be discussed with the Selecting Official
• Must be immediately available to respond and perform 24-hour casualty assistance duties
• Experience in briefing large audiences and working with senior officers and commanders on a regular basis
• Casualty Affairs/Survivor Benefit Plan experience highly desired
• Experience in a customer service setting dealing with issues related to death, grief, estate planning, etc. is highly desired
• Familiarity with Department of Veterans Affairs, Defense Finance Accounting Service (DFAS), and Social Security claims processing
• Experience in briefing large audiences and working with senior officers and commanders on a regular basis
• Recall to duty is a regular requirement of the position
• Up to 25% Travel possible
• The work may require the employee to drive a motor vehicle. An appropriate, valid driver’s license may be required for the position

Qualifications

For additional information on direct hire opportunities with the Air Force please click here. In order to qualify, you must meet the specialized experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for General Schedule Positions, Administrative and Management positions located: General Schedule Qualification Standards (opm.gov). Specialized Experience: Applicants must have at least one (1) year of specialized experience at the next lower broadband level NJ-02, equivalent to the next lower grade GS-08 or equivalent in Federal Service. Specialized experience is: Administering casualty reporting, notification, and assistance programs. Coordinating with appropriate investigative agencies to verify and obtain all known circumstances surrounding a member's death and provides documentation for monetary entitlements. KNOWLEDGE SKILLS AND ABILITIES: Knowledge of comprehensive programs of federal entitlements administered by DOD, VA, and the SSA as they pertain to the Survivor Benefits/Survivor Rights Programs, Casualty Services and military life insurance programs (including the impact of Social Security survivor benefits on SBP, Civil Service retiree pensions and effect on military retired pay and survivor annuities, and the government pension offset on Social Security benefits) and the inter-relationship of these benefits and how it compares with commercial alternatives Knowledge of and familiarity with the responsibilities of the DFAS Centers, the VA, and the SSA, and ability to resolve problems related to casualty operations and the SBP with these agencies Knowledge of military rank and precedents and chain of command and the processes for verifying deaths, and the processes required by the Casualty Services Program. Knowledge of interment rights and benefits provided by the VA including travel for family members, transportation of household goods/extension requests, and claims for destruction of personal property Ability to develop and apply knowledge of federal, state, and local social services available in the community as they relate to SBP, Casualty Services, and military life insurance programs (SGLI, VGLI, and NSLI) Ability to compile and report data, analyze statistical data for trends, and to make adjustments to the programs. Ability to communicate effectively with a diverse group of individuals, both orally and in writing, and with a high degree of empathy, tact, and diplomacy in dealing with NOK of deceased persons.

Contacts

• Address EHA DHA 550 C Street West JBSA Randolph AFB, TX 78150 US
• Name: Air Force Test Center Recruitment
• Email: [email protected]