About the Position: Serves as a Computer Assistant providing a central point of contact for all questions and problems related to personal computer hardware, software applications and networks; and providing a full range of problem resolution support services for the Information Center's end-users.

Duties

Answers incoming calls, accurately recording and logging them into an automated tracking system. Assist customers with creating Capability Request (CAPR) if equipment is economically feasible for repair but not under a maintenance contract. Identifies recurring problems, reporting trends to the Chief Information Officer/Deputy Chief Information Officer. Provides guidance to end-users in solving problems.

Requirements

• Appointment may be subject to a suitability or fitness determination, as determined by a completed background investigation.
• Temporary Duty (TDY) travel may be required up to 5% of the time.

Qualifications

Who May Apply: Only applicants who meet one of the employment authority categories below are eligible to apply for this job. You will be asked to identify which category or categories you meet, and to provide documents which prove you meet the category or categories you selected. 30 Percent or More Disabled VeteransCurrent Civilian Employees of the Defense Health Agency (DHA)Current Department of Army Civilian EmployeesCurrent Permanent Department of Defense (DoD) Civilian EmployeeDomestic Defense Industrial Base/Major Range and Test Facilities Base Civilian Personnel WorkforceInteragency Career Transition Assistance PlanLand Management Workforce Flexibility ActMilitary Spouses, under Executive Order (E.O.) 13473People with Disabilities, Schedule APriority Placement Program, DoD Military Spouse Preference (MSP) EligibleVeterans Employment Opportunity Act (VEOA) of 1998 In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Specialized Experience: One year of specialized experience which includes utilizing an automated log help desk system to track customer requests and/or problems with computer system; providing intake services requests from customers requiring assistance in the information technology arena; assisting customers with functional programs to resolve technical computer problems; AND resolving customer questions regarding Information Technology (IT) automation systems, software and/or hardware problems. This definition of specialized experience is typical of work performed at the next lower grade/level position in the federal service GS-06. You will be evaluated on the basis of your level of competency in the following areas: Customer ServiceInformation Technology Customer SupportTechnical Problem Solving Time in Grade Requirement: Applicants who have held a General Schedule (GS) position within the last 52 weeks must have 52 weeks of Federal service at the next lower grade or equivalent (GS-06).

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. For this job, you must meet the qualification requirement using experience alone--no substitution of education for experience is permitted.

Contacts

• Address JT-DHA-DD83CP DHA LOW COUNTRY MKT-WINN DO NOT MAIL Fort Stewart, GA 31314 US
• Name: Army Applicant Help Desk