This position is located in the Department of Housing and Urban Development, Office of Field Policy and Management.

Duties

The following are the duties of this position at the GS-09. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. As a/an Management Analyst, you will: Analyze program issues within a portfolio of work usually as a member of a team. Assist the Senior Managers or Senior Analysts in identifying and analyzing areas of program performance and customer services in need of improvement; recommends solutions. Coordinate and facilitate a specific component of communication or less complex projects among the field staff, grantees, community organizations and the general public.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. Specialized Experience: For the GS-09 grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience includes utilizing automated systems to identify program issues and complaints and working with senior analysts/supervisors to recommend solutions. Examples of such experience could include: Providing customer service in relation to electronic data bases and other office communication needs; OR Utilizing computer applications for business to research, analyze, and communicate information in the appropriate format. OR A related master's or equivalent graduate degree or two full years of progressively higher level graduate education leading to such a degree or LL.B. or J.D. Attach a copy of transcripts or list of college courses designating semester or quarter hours earned to ensure proper credit. OR Combination of experience and education. This is creditable providing the combination consists of 100% of the requirement. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education. Specialized Experience: For the GS-07 grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience includes assisting with office administration and working as a team member to analyze program issues and recommend improvements. Examples of such experience could include: Experience using advanced computer applications to communicate information in the appropriate format; OR Providing customer service, including seeing customer issues through to resolution; OR Tracking customer issues in electronic data bases. OR One full year of graduate level education in a related field; OR Superior Academic Achievement; OR You may qualify based on the equivalent combination of education and experience. This is creditable providing the combination consists of 100% of the requirement. Experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-09 you must have been at the GS-07 level for 52 weeks. For the GS-07 you must have been at the GS-05 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. If you are qualifying based on foreign education, you must submit proof of creditability of education as evaluated by a credentialing agency. Refer to the OPM instructions.

Contacts

• Address Office of Field Policy and Management Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]