Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Human Resources Management, Strategic Transformation and People Analytic Division, located in Washington DC.

Duties

This position starts at a salary of $132,368.00 (GS-14, Step 1) to $172,075.00 (GS-14, Step 10) with promotion potential to $172,075 (GS-14 Step 10). GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts. Typical Duties Include: Orchestrating transformative HR service delivery through meticulous requirements gathering and assertive business process re-engineering that support envisioning, designing, and leading the development of human-centered HR information systems, including CBP's Customer Relationship Management (CRM) platform (e.g., Salesforce) and solutions that leverage Robotic Process Automation (RPA) tools (e.g., MS Power Platform, UiPath). Establishing a framework for ensuring that customer needs and objectives are clearly understood, rigorously documented, and used to support the redesign and development of HR business processes, data, and product requirements. Leading and conducting function-by-function, element-by-element data reviews and analyses of the HR processes, operating procedures, and systems to recommend more efficient processes and follow through with implementing the decisions. Leverage project management software (e.g. Smartsheet) to ensure that each underlying project is supported by a robust project management plan that includes Systems Design and Development, Testing, Implementation, and Change Management. Establishing key performance indicators (KPIs) and metrics to assess the effectiveness and success of HR information system products.

Requirements

Qualifications

Selective Placement Factor: Applicants that do not possess the following experience will be rated as ineligible for the position: Overseeing the use of robotic process automation tools (e.g., Salesforce, Microsoft Power Platform, UiPath) in the development of solutions to improve critical human resources and system-based business processes. Experience: You qualify for the GS-14 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: Developing a clear vision and strategy for HR Information Systems (e.g. Salesforce) aligned with agency and organization goals and objectives. Leading teams that consist of human resource experts and technical developers using project management methodologies (such as Scrum or Kanban) while fostering a culture of agility, adaptability, and continuous improvement in HR service delivery. Examining and recommending changes to current processes which streamline the delivery of a service or product to internal and/or external customers. Managing the acquisition of HR technology to include accommodating competing constraints of budget, schedule and performance while being responsible for product execution, monitoring contractor performance and risk management. Implementing new business process prototypes that are evaluated in a defined operational environment that allows for data-driven recommendations. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process by 11/17/2023. In order to be considered for this position, you must complete all required steps in the process. In addition to the application and application questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. The assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information, review the following links: Background investigation and the e-QIP process. Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: Working for the U.S. Government as a federal civilian or as a member of the military A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government Participation in a study abroad program sponsored by a U.S. affiliated college or university Working as a contractor, intern, consultant or volunteer supporting the U.S. government Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles: If you have never worked for the federal government, you are not CTAP/ICTAP eligible. View information about CTAP/ICTAP eligibilityon OPM's Career Transition Resources website. To be considered eligible under CTAP/ICTAP, you must be placed in the Well-Qualified category for this position, as described above. In addition, you must submit the supporting documents listed under the Required Documents section of this job announcement.

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position.

Contacts

• Address Office of Human Resources Management Please read entire announcement Please apply online Washington, DC 20229 US
• Name: CBP Hiring Center
• Phone: 952-857-2932
• Email: [email protected]