The Anchorage VA Medical center is looking to fill Lead Medical Support Assistant positions within the Office of Community Care Service Line. The list generated from this announcement can be used up to 90 days to fill any additional vacancies that may arise.

Duties

The Lead Medical Support Assistant (MSA) serves as a lead for MSA staff in Community Care. The MSA staff support scheduling and appointment coordination for Veterans receiving care in the community. The duties of this position include but are not limited to the following: -Responsible for the coordination of MSA assignments and workflow within the service -Daily workload assessments, assigning work, and assuring proper staffing coverage -Evaluating training records; and determining training needs of MSAs -Works collaboratively in an interdisciplinary coordinated service model that manages scheduling, consult completion, call center and related duties. -Ensures that Veteran appointments are made with other VA facilities, contract providers, and/or community providers as appropriate. -Oversees adoption and utilization of new tools, technologies, and Standard Operating Procedures (SOPs) into staff and facility work plans -Performs quality control and monitoring. Work Schedule: Typical tour of duty is Monday-Friday 8am-4:30p. *Available shifts will be discussed during the interview process. Telework: Not available Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements within 30 days of this announcement closing date Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, part II, chapter 3, section A, paragraph 3j Specialized Experience must possess one year of specialized experience equivalent to the GS-6 grade level (1) collaborating with medical clinicians across multiple disciplines, scheduling interdisciplinary appointments, and possessing an advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community. Candidates must demonstrate the KSAs below: 1. Advanced knowledge of medical terminology and a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or community resources. 2. Ability to utilize numerous advanced patient care systems in support of multiple clinics in an interdisciplinary setting. 3. Ability to organize work, set priorities, and delegate tasks/responsibilities in order to meet deadlines. 4. Skill in communicating with individuals to obtain the desires effect and coordinating with a variety of interdisciplinary care team staff. 5. Ability to provide staff development and training. 6. Ability to manage staffing requirements, manage workflow priorities, and adjust the flow of work to meet team and patient needs. This includes the ability to follow-up on pending issues and demonstrate an understanding of the impact if incomplete work across multiple clinics. References: VA Handbook 5005/53, Part II, Appendix G45, Medical Support Assistant Qualification Standard, GS-679. Published August 1, 2019. The full performance level of this vacancy is GS 7. Physical Requirements: The work is mostly sedentary but may require periods of standing or walking however, there are no physical requirements for the 0679 Medical support Assistant occupation.

Education

Education is not used for substitution of experience at the GS 7 level.

Contacts

• Address Anchorage VA Medical Center 1201 North Muldoon Road Anchorage, AK 99504 US
• Name: Mary-Angela Munoz
• Email: [email protected]