This position is part of the National Archives and Records Administration. The Visitor Services Coordinator position is located in the Museum Programs Division (LO) within the office of Legislative Archives, Presidential Libraries and Museum Services (L) at the National Archives and Records Administration (NARA) in downtown Washington, DC.

Duties

The following are the duties of this position at the GS-09. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. As a/an Visitor Services Coordinator, you will: Support visitor services missions through the performance of duties at Visitor Services stations in the VOP, the Rotunda, and the Boeing Learning Center. Maintain daily visitor logs to accurately track visitor numbers and flow. Perform a variety of administrative duties including responding to reporting requirements. Observe operations to identify visitor services problems such as issues with visitor-flow and procedures, work distribution, and skill mix of workers. Develop and deliver public information in relation to the Visitor Services programs in the National Archives Museum. Create written material for use in tours and other materials to be used by Visitor Services staff and docents throughout the Museum to enhance the visitor experience.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. For the GS-09, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-07 grade level in the Federal service. Specialized experience for this position is described as: - Work as part of a team to plan, coordinate, and facilitate meetings; AND - Receive and respond to customer service inquiries; AND - Experience researching historical events and/or resources for customers and supervisors; AND - Work collaboratively within a team organization to improve productivity; AND - Experience using computerized database systems to assemble and collate information to allow supervisors analyze, to draw conclusions, and make decisions. OR You may substitute education for specialized experience as follows: Master's or equivalent graduate degree or 2 full years of progressively higher level graduate education leading to such a degree; or LL.B. or J.D., if related. OR You may qualify with a combination of experience and education. To combine education and experience, your total qualifying experience is calculated as a percentage of the experience required for the grade level. Then, your education is calculated as a percentage of the education required for the grade level. The two percentages are added together. The total percentage must equal at least 100 percent to qualify for that grade level. Only graduate level education in excess of the first 18 semester hours (27 quarter hours) may be combined to be considered for qualifying education. For the GS-07, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-05 grade level in the Federal service. Specialized experience for this position is described as: - Work as part of a team to plan, coordinate, and facilitate meetings; AND - Receive and respond to customer service inquiries; AND - Experience researching historical events and/or resources for customers and supervisors; AND - Work collaboratively within a team organization to improve productivity. OR You may substitute education: successfully completed at least 1 full year of graduate level education (18 semester hours, 27 quarter hours or equivalent) in an accredited college or university. OR have a bachelor's degree and meet one of the following requirements for superior academic achievement: A GPA of 3.0 or higher on a 4.0 scale for all completed undergraduate courses or those completed in the last 2 years of study, or a GPA of 3.5 or higher on a 4.0 scale for all courses in the major field of study or those courses in the major completed in the last 2 years of study, or rank in the upper one third of the class in the college, university, or major subdivision, or membership in a national honor society recognized by the Association of College Honor Societies. OR You may qualify with a combination of experience and education. To combine education and experience, your total qualifying experience is calculated as a percentage of the experience required for the grade level. Then, your education is calculated as a percentage of the education required for the grade level. The two percentages are added together. The total percentage must equal at least 100 percent to qualify for that grade level. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-09, you must have been at the GS-07level for 52 weeks. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-07, you must have been at the GS-05level for 52 weeks.

Education

Education Requirements: The education generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education.

Contacts

• Address LEGISL ARCHVS - PRES LIB and MUS SV 8601 Adelphi Road Suite 5100 College Park, MD 20740 US
• Name: Applicant Call Center
• Phone: 304-480-8990
• Email: [email protected]