This position is located in the Office of Visitor Experience and Evaluation (DD-VE), in the Office of the Deputy Director. The primary purpose of this position is to perform a variety of administrative and technical duties for the Visitor Experience Volunteer Program. This program manages more than 200 volunteers and serves tens of thousands of museum visitors.

Duties

As the Gallery Support Specialist, you will:

Requirements

• You must be a United States Citizen.
• This employer participates in the e-Verify program.
• Males must abide by Selective Service registration requirements.
• See "Other Information" section regarding Selective Service requirements.

Qualifications

Candidates must meet the Qualification Standards Handbook requirements for the GS-301-09. For this position, specialized experience is at least 1 year of general experience as a GS-7, managing daily service operations for an organization where staff and visitor experience are the focal point in the organization’s operations. Other Relevant Eligibility Criteria: The position requires standing for extended periods of time, up to 2½ hours without a break, both inside the Gallery and outside in the Sculpture Garden.  Incumbent will be required to ascend and descend stairs. Lifting of visitor bags or packages that may weigh up to 20 lbs. may be required.  Position requires wearing of a radio earpiece and carrying a portable radio, for up to an entire shift.  Your application and resume must demonstrate that you possess the following knowledge, skills and abilities (KSAs). Do not provide a separate narrative written statement. Rather, you must show in your résumé how your past work experience demonstrates that you possess the KSAs identified below. If asked to do so, cite specific examples of employment or experience contained in your resume and describe how this experience has prepared you to successfully perform the duties of this position. DO NOT write "see resume" in your application! Those applicants who meet the minimum qualification requirements will be evaluated against these factors to determine the best-qualified candidates. Comprehensive knowledge and skill in applying analytical and evaluative methods and techniques to issues or studies concerning the efficiency and effectiveness of program operations carried out by volunteers in the Gallery’s Visitor Experience Volunteer Program.  Comprehensive knowledge of the application of qualitative/quantitative methods and the ability to perform analyses and evaluate information on daily information of volunteer service and solve administrative, communication, and other problems sufficient to meet administrative and business needs. Demonstrated experience in planning and implementing museum-based volunteer programs.  "Experience" refers to paid and unpaid experience. Examples of qualifying unpaid experience may include: volunteer work done through National Service programs (such as Peace Corps and AmeriCorps); as well as work for other community-based philanthropic and social organizations. Volunteer work helps build critical competencies, knowledge, and skills; and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Time-in-Grade: Current Federal employees must meet time-in-grade requirements by the closing date of this announcement to receive consideration under merit promotion procedures. CTAP/ICTAP candidates: To be considered "well qualified" you must meet all of the requirements as described in this section. You must meet all qualifications and eligibility requirements by the closing date of this announcement.

Education

Although this position does not have a positive education requirement, you may submit copies of your transcripts or a course listing. You must provide documentation supporting your education claims.

Education must be obtained from an accredited institution recognized by the U.S. Department of Education.

Foreign education must be reviewed by an organization recognized by the U.S. Department of Education. For special instructions pertaining to foreign education and a list of organizations that can evaluate foreign education, see the Department of Education website.

Contacts

• Address National Gallery of Art 4th and Constitution Avenue NW, Washington, District of Columbia 20565 United States
• Name: Staffing
• Phone: 202-842-6814
• Email: [email protected]