This position is located in the Business Office Service Line, Patient Services, Processing Unit at the Tennessee Valley Healthcare System VA Medical Center, Alvin C. York Campus, Murfreesboro, TN. Incumbent performs a wide variety of duties but is primarily responsible for determining eligibility and entitlement to VA Healthcare benefits, ensuring that all eligible applicants are eligible and correctly enrolled and registered.

Duties

Duties include but are not limited to: Serving as a subject matter expert and advisor to veterans on the National Enrollment Program, the established priority levels, the Uniform Benefits Package, and benefits not affected by this legislation. Performing technical activities involved with screening, processing, and assisting veterans, non-veterans, and beneficiaries seeking multiple medical treatment benefits. Ensuring all veterans are in the database eligible for enrollment are properly enrolled through the Health Eligibility Center and all registrations are complete with no missing data. Interpreting and fully understanding all eligibility's in order to make initial determinations whether veterans/non-veterans meet legal/contractual requirements for medical care. Advising patients on national VA Enrollment, the Uniform Benefits package, and non-medical benefits. Corresponding with applicants relative to their application for care. Obtaining all key information needed, and inputting into the VISTA system. Processing online applications. Providing each patient information on patient rights and responsibilities for both inpatient and outpatient care. Directing veterans to the appropriate authority for preparing Advance Directives. Ensuring appropriate insurance information is obtained from veterans during the interview process and prior to any scheduled procedures for appointments in order to verify pre-admission certification. Other duties as assigned. Work Schedule: 7:30 a.m. - 4:00 p.m. Monday - Friday Telework: Adhoc Virtual: This is not a virtual position. Position Description/PD#: Health Benefits Assistant (Office Automation)/PD70213A Relocation/Recruitment Incentives: MAY be authorized for highly qualified candidates Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/13/2023. Candidates may be advanced without time restriction to positions up to GS-5 if the position to be filled is no more than two grades above the lowest grade the employee held within the preceding 52 weeks under his or her latest non-temporary competitive appointment. Proficiency Requirement: In addition to meeting experience or education requirements, applicants for these positions must show possession of the skill of typing 40 words per minutes. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-04 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: experience performing administrative work, providing customer service, maintaining files and records and verifying information. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have To qualify based on education for this grade level you must have successfully completed four years of education above high school. The education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university. TRANSCRIPTS REQUIRED. OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond the first 60 semester hours (i.e. beyond the second year). TRANSCRIPTS REQUIRED. You will be rated on the following Competencies for this position: Information ManagementInterpersonal SkillsOrganizational StewardshipVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items such as papers, books, small parts; or driving an automobile, etc. No special physical demands are required to perform the work. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Tennessee Valley HCS - Nashville 1310 24th Avenue South Nashville, TN 37212 US
• Name: Jeanette Cuffin
• Phone: 512-539-8042
• Email: [email protected]