This is a bargaining unit position with AFGE Local 228. This is not a (drug) testing designated position (TDP). This position is located in the Small Business Administration, Office of the National Ombudsman in Washington, D.C. This position promotes a fair and responsive federal regulatory enforcement and compliance environment for small businesses doing business with federal agencies.

Duties

The Case Management Specialist: Develops strategic plans and performance reports, prepares budgets and acquisition plans, processes travel authorizations and expense reimbursements, manages time and attendance and purchases supplies. Uses independent judgment and decision making in order to present cases to each high-level federal agency representative such that each particular agency understands the case and is able to respond in a timely and factual manner. Establishes and nurtures relationships with federal, state and local governments, non-profits and private sector organizations to reach mutually acceptable agreements and outcomes. Communicates and collaborates with external and internal stakeholders, including small businesses, senior federal, state and local government officials, Congressional Staff, trade associations, SBA resource partners, Regulatory Fairness Board members, the Ombudsman community and public. Performs other duties as assigned.

Requirements

• You must be a U.S. Citizen
• You must successfully complete a background investigation.
• You may be required to serve a one-year probationary period.

Qualifications

GS-13: One year of specialized experience, equivalent to the GS-12 grade level in the Federal service, obtained in either the private or public sector: Serving as a technical expert in creating strategic plans, performance reports, and data driven analyses to meet small business needs and provide high quality customer service; and Analyzing program implications, policies, and regulations affecting small businesses; and Representing small business concerns and issues related to regulatory fairness using written and oral communications; and Serving small businesses through recruitment, liaison, marketing and outreach activities. These qualifications must be clearly referenced in your resume. Additional information on the qualification requirements is outlined in the OPM Qualifications Standards Handbook of General Schedule Positions. It is available for your review on OPM's Qualifications web site: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/0300/miscellaneous-administration-and-program-series-0301/ Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g. Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. All qualification requirements must be met by 11:59 pm (Eastern Time) on 11/14/2023.

Education

Education may not be substituted for experience for this position.

Contacts

• Address Office of the National Ombudsman 409 3rd Street SW Suite 7125 Washington, DC 20416 US
• Name: Tiffany Maddox
• Email: [email protected]