This position is located in the United States (US) Mint, Office of the Information Technology Department (ITD), Infrastructure & Operations Service Division (IOSD), Data Center Operations Branch. The ITD manages US Mint-wide automated information systems, including data processing systems, office automation, telecommunications, data Center, data networks and all related hardware and software.

Duties

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties and will receive training to help you grow in this position. As an Information Technology Specialist, you will: Provide in-depth support and lead problem-solving and implementation efforts for specific technology services, hardware, products or applications. Respond to system alerts from network, application and server performance issues or outages, inquiries and requests for assistance with organization's complex server, application and network problems, and resolves customer inquiries and Data Center Level 1 escalated tickets for one or more products or services. Analyze complex issues and determine appropriate technical support or vendor to resolve problems and escalate very difficult and complex problems to the next level of support as required by documented procedures. Be responsible for the resolution of the most complex problems including restoring service through diagnosis and resolving a wide range of operating problems including unprecedented, complex failures in critical systems. Make recommendations and present implementation plans for major modifications or upgrades to existing systems and equipment or for installation of completely new technology to insure future reliability.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement. Specialized experience: For the GS-12, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the Federal service. Specialized experience for this position includes: - Providing hands on Infrastructure and operations support services that complement business processes; AND - Configuring and optimizing network, servers, workstations, routers and switches; AND - Diagnosing and resolving network problems. Specialized experience: For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-9 grade level in the Federal service. Specialized experience for this position includes: - Configuring and optimizing network, servers, workstations, routers and switches; AND - Diagnosing and resolving network problems. OR You may substitute education for general or specialized experience as follows: Ph.D. or equivalent doctoral degree, or 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree. Attach a copy of transcript or list of college courses designating semester or quarter hours earned to ensure proper credit. In addition to specialized experience, individuals must have IT-related experience demonstrating each of the four competencies listed below. 1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail. 2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. 3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. 4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

Contacts

• Address Headquarters-Off of the Dir/Chief Admin Off/IT Dept/INFRASTRUCTURE OPERATIONS DIV/San Fran Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]