The Program Support Clerk position is located in the Mental Health service at JHQVAMC. The incumbent performs a wide variety of clerical and administrative tasks associated with maintaining and supporting the work performed within the service. The position provides clerical support to the Mental Health training and education programs at Mountain Home.

Duties

Major duties and responsibilities include but are not limited to: Provides clerical and typing support for the Training and Education programs in the Mental Health Department. Maintains Standard Operating Procedures Collects/Compiles data and statistical information using Excel. Assists with research and tracks data to complete required annual and periodic accreditation reports and public-facing program materials. Maintains the mailing program. Assists on the Psychology Training Committee. Assists all members of the Psychology Training Committee and the MH In-Service Team. Utilizes printed and electronic files containing sensitive information. Develop spreadsheets to track information. Serves as a receptionist for the program. Process and monitor fund control points. Coordinate acquisition of supplies and equipment. Work Schedule: Monday through Friday 7:45am- 4:30pm Position Description Title/PD#: Program Support Clerk/PD60223-0 Physical Requirements: The work is primarily sedentary, but may require some walking, bending, lifting, and carrying of light material such as papers or books. This job may be stressful at times to complete work within required deadlines.

Requirements

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• May serve a probationary period
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume, Transcripts, etc.
• Selected applicants will be required to complete an online onboarding process

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement. GS-05 grade level: One year of specialized experience (equivalent to the GS-04 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled, in the normal line of progression for the occupation in the organization. Specialized experience includes: Knowledge of Microsoft Office computer programs, Software applications including Outlook, Word, Excel, Publisher and PowerPoint, VISTA system, creating and maintaining spreadsheets, VA regulations, policies and procedures, knowledge of healthcare delivery procedures and practices. Served as program assistant, secretary, administrative assistant responsible for providing administrative services to mid-level managers; Knowledge of medical terminology, grammar, spelling, punctuation, and required formats to prepare correspondence and reports; Knowledge of the medical records, evaluation forms, filing, and distribution systems; able to communicate effectively, both orally and in writing, with all employees and community contacts; gather, interpret and analyze information to arrive at a logical conclusion. OR Education: Applicants may substitute education for the experience required for the GS-05 level. To qualify based on education for this grade level you must have Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have 4 years of education above high school. NOTE: Successfully completed education above the high school level in any field for which high school graduation or the equivalent is the normal prerequisite is creditable at grades GS-3 through GS-5 for all positions. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university. OR Applicants may also combine education and experience to qualify at the GS-05 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-05. For example, an applicant who has 9 semester hours of graduate level education (i.e. 50% of graduate education required) and 6 months of creditable specialized experience (i.e. 50% of the required experience) would equal 100% of the required experience for the position A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/.If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

Contacts

• Address James H Quillen VA Medical Center Corner of Lamont Street and Veterans Way Mountain Home, TN 37684 US
• Name: Zenophia Harris
• Email: [email protected]