The Administrative Support Assistant is responsible for accessing and navigating at least five different information systems associated with the Veteran Experience (VE) Service sections and providing administrative support to the Chief, Veteran Experience (VE) Service.

Duties

This position is covered by National Association of Government Employee (NAGE) bargaining unit. Current permanent VA employees should apply under CBFF-12175050-24-LAJ. Major Duties include but not limited to: Routinely displays courteous and respectful behavior to all customers. Greets others with a smile; acknowledges presence of others and uses appropriate salutations. Exemplifies intimate knowledge of policies, views, and special interests, including official social and community engagement obligations. Assist the Chief of Veteran Experience, Assistant Chief of Veteran Experience, Patient Advocate Office, Congressional case White House Hotline cases, and the Hospitalization staff. Transcribes correspondence for Veteran Experience, including committee meeting minutes as directed and has full responsibility of transcription and distribution of minutes. Types memos and ensures memos and must ensure they are free of grammatical errors, spelling punctuation, and repaired formats. Accessing and navigating at least five different information systems that are associated with Veteran Experience sections. Navigating surveys, Word, Excel, PowerPoint, SharePoint, and numerous other programs. Maintaining employee records, including review/update of employee Electronic Permissions Access System (ePAS), prepare education & mission critical travel arrangements for staff as directed. Maintaining calendar of events/meetings as directed for Veteran Experience Officer/Manager, i.e. scheduling appointments Ordering, purchase, tracking of office supplies for Veteran Experience Staff. Provides time keeping to specific areas and back up timekeeper across the service line-reporting accurate and timely resolution of timecard expectations. Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday - Friday, 7:30am - 4:00pm. Telework: Ad-hoc Eligible Virtual: This is not a virtual position. Position Description/PD#: Administrative Support Assistant/PD534-080324-A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/03/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your Specialized Experience as described below: Specialized Experience is experience that equipped the applicant with the particular knowledge, skills, and abilities (KSA's) to successfully perform the duties of the position, and that is typically in or related to the work of the position to be filled. To be creditable, specialized experience must have been equivalent to at least the next lower grade level. Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Experience maintaining and updating electronic calendars, transcribing meeting agendas/minutes, and developing official correspondence; experience logging and safekeeping confidential/sensitive material and documents with patient-sensitive information; creating and maintaining travel arrangements including airline, hotel, and car rental reservations; and experience managing office supplies by conducting routine inventories and placing orders. You will be rated on the following Competencies for this position: Customer Service Organizational Awareness Writing Computer Skills Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work places no special physical demands on the employee. The work includes some walking, standing, bending and carrying of light items as paper and books. The work environment involves the normal risks and discomforts typical of an office. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Ralph H Johnson Department of Veterans Affairs Medical Center 109 Bee Street Charleston, SC 29401 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]