The ideal candidate will have training and education in nutrition. Critical thinking, effective communication, flexibility of schedule, and excellent customer service skills are critical elements of this position. If you want to play a dynamic role in a fast-paced and challenging environment, then consider joining our team! For more information, visit our Clinical Nutrition Department web site.

Duties

Receive patient calls for room service and communicating and coordinating meal requests, providing different therapeutic diet order assistance to patients requesting meals. Notify the patient care staff to alert the staff when a diet order is required. Once the diet order is entered into CRIS, the incumbent shall assist the patient with meal selections. Enter menus for the following days meal service; verifies that all menus have been received for patient's currently in-house. Generate reports and printouts for distribution to various sections of the department to direct food ordering, production, and assembly functions. Communicate and verifies all tube feeding requests with the clinical health technicians.

Requirements

• U.S. Citizenship requirement or proof of being a U.S. National must be met by closing date.
• Employment is subject to the successful completion of a background investigation, verification of qualifications, completion of onboarding forms, submission of required documents, and any other job-related requirement before or after appointment.
• Applicants must meet all qualification requirements by the closing date of this announcement.
• Males born after December 31, 1959 must be registered with the Selective Service.
• This position requires: weekends, holiday hours, on call shifts, and rotational shifts
• This position is designated as an "emergency essential" position and the selected candidate will be considered an "emergency essential" employee.
• If selected, you must pass a pre-employment medical examination, provide evidence of immunization and comply with the annual flu vaccination program.

Qualifications

In order to qualify for the Health Technician (Call Center), GS-0640-6; You must have 1 year of experience equivalent to at least the GS-5 level in the Federal service obtained in either the private or public sector performing the following type of tasks: coordinating diet related orders from admission to discharge on patients who receive meals; communicate with staff and patients regarding patient requests, diet questions and menu selections; evaluate menu choices for diet order compliance and nutritional limits; use a database system to enter and print meal selections, generate reports, record nutrition information and record any discrepancy with nutrition-related data. Preview assessment questionnaire before you apply: https://apply.usastaffing.gov/ViewQuestionnaire/12133577

Contacts

• Address National Institutes of Health 6701 Rockledge Dr Bethesda, MD 20892 US
• Name: NIH HR Service Desk Branch E
• Email: [email protected]