See below for important information regarding this job.

Duties

Serves as a Technical and Quality Subject Matter Expert (SME) for the development and implementation of policies and procedures, system functionality, and business capabilities. Provides guidance to Enterprise Business Systems (EBS) end users for interpreting and applying enterprise-wide processes and procedures. Gathers, analyzes, and summarizes complex data regarding past, present, and projected process activity and recommends process improvements based on analysis and/or trends. Generates and monitors Key Performance Indicators (KPI) and metrics for the assigned process area to ensure the process area is meeting its performance target and business rules/policies/procedures are adhered to. Identifies, defines, and delivers Technical and Quality functional training for assigned process area.

Requirements

• Must be a U.S. citizen
• Tour of Duty: Flexible
• Security Requirements: Non Critical Sensitive with No Access
• Appointment is subject to the completion of a favorable suitability or fitness determination, where reciprocity cannot be applied; unfavorably adjudicated background checks will be grounds for removal.
• Fair Labor Standards Act (FLSA): Exempt
• Selective Service Requirement: Males born after 12-31-59 must be registered or exempt from Selective Service.
• Recruitment Incentives: Not Authorized
• Bargaining Unit Status: Yes

Qualifications

To qualify for a Technical and Quality Analyst your resume and supporting documentation must support: Specialized Experience: One year of specialized experience that equipped you with the particular knowledge, skills and abilities (KSAs) or competencies to successfully perform the duties of the position, and is directly in or related to this position. To qualify at the GS-12 level, applicants must possess one year of specialized experience equivalent to the GS-11 level or equivalent under other pay systems in the Federal service, military or private sector. Applicants must meet eligibility requirements including time-in-grade (General Schedule (GS) positions only), time-after-competitive appointment, minimum qualifications, and any other regulatory requirements by the cut-off/closing date of the announcement. Creditable specialized experience includes: Providing guidance and advice to operations or management on current Technical and Quality (T/Q) policy, procedures, and system functionality interpretation and application. Utilizing full range of Technical and Quality Assurance principles, concepts, and methodologies to provide customer support. Applying analytical skills to conduct reviews of Technical and Quality processes and procedures and assessing the need for system or process changes/improvements. Investigating and researching T/Q policy and system issues and develop and implement corrective actions. Developing and delivering briefings and trainings. Assisting with the formulating, coordinating, and implementing of plans. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional, philanthropic, religious, spiritual, community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

Substitution of education may not be used in lieu of specialized experience for this grade level.

Contacts

• Address DLA Aviation 6090 Strathmore Road Richmond, VA 23237 US
• Name: DLA Aviation POC
• Phone: 614-692-0318
• Email: [email protected]