This position is located in the Veterans Benefits Administration, Phoenix, AZ Regional Office, Office of the Director. The incumbent is responsible for a wide range of duties that support the overall operations of Regional office operations. The incumbent serves as a Supervisory Program Specialist responsible for providing performance management and technical support for the regional office HR program.

Duties

Specific duties include: Plans work to be accomplished by subordinates, sets and adjusts short- and long-range staffing plans to meet the forecasted mission requirements and changes in critical competencies. Evaluates work performance of subordinates; gives advice, counsel, or instruction to employees on both work and administrative matters; interviews candidates for positions in the unit. Recommends appointment, promotion, or reassignment to such positions. Hears and resolves complaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager. Effects minor disciplinary measures, such as warnings and reprimands, proposing other action in more serious cases; identifies developmental and training needs of employees, providing or arranging for needed development and training. Develop performance standards. Recommends selections for subordinate nonsupervisory positions. Finds and implements ways to eliminate or reduce significant bottlenecks and barriers to production and promote team building. Provides management advisory services in counseling, advising management on developing and maintaining the proper balance between organization strategic plans and goals and human resource development programs. Conducting systemic studies to develop management interests. Collaborates with the staff/managers to develop and implement policies, procedures, and guidelines that institute processes for work to run as effectively and efficiently as possible. Implementations may require recommendations for changes in established processes and procedures which help the workflow of applicable sections. Conducts data reviews and analyzes data results, identifying any data trends and making recommendations for updating or creating new processes and procedures to help increase workflow. Provides comprehensive advice on the full range of human resource management functions to the Director, Assistant Directors, Division Chiefs, Managers, Supervisors HR Staff, and employees. Proactively briefs senior management regarding key human resources trends, risks, threats, and other significant issues to ensure HR action is taken to conform with the laws and regulations governing federal civilian personnel and negotiated labor-management agreements. Identifies problems and develops workable solutions. Researches and responds to a variety of time-sensitive information requests (Taskers) from the Director's Office. Addresses employee's medical issues. Researches pressing issues to provide sound, well-informed recommendations to management. Maintain appropriate internal controls. Promotion Potential: N/A Work Schedule: Full-time, Monday through Friday 7:30 am - 4:00 pm Relocation or Bonus Incentives Offered: Yes Compressed/Flexible:\ N/A Telework: As determined by the Station Policy Virtual: This is NOT a virtual position Position Description/ PD# 38567A Bargaining Unit Position: This is not a position in the bargaining unit Financial Disclosure Report: Not Required

Requirements

• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a supervisory/managerial probationary period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process
• You must be a U.S. Citizen to apply for this job

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/01/2023. TIME-IN-GRADE REQUIREMENT: Applicants who are current Federal employees and have held a GS grade at any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-13 position you must have served 52 weeks at the GS-12 level. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. MINIMUM QUALIFICATION REQUIREMENT: You may qualify based on your experience as described below: GS-13 Grade Level: Applicants must have one year of specialized experience at least the next lower grade level (GS-12) in the normal line of progression for the occupation in the organization. Specialized experience is defined as experience applying and providing guidance on multiple fields of Human Resources rules, regulations, and procedures including Personnel Management, Recruitment and Staffing, Classification, Employee Benefits (OWCP, retirements, and insurance programs), and/or Labor Relations. Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week. Physical Requirements: NA For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: This position is primarily sedentary with some walking, standing, bending, stooping and carrying of lightweight items (i.e. folders, claims files). This position requires mental rather than physical exertion. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Phoenix Regional Benefit Office 3333 North Central Ave Phoenix, AZ 85012 US
• Name: Michael Gerber
• Phone: 515-323-7575 X3265
• Email: [email protected]