This position is located in the Department of Housing and Urban Development, Office of the Chief Financial Officer. If you do not meet any of the categories listed below, you may wish to apply under announcement 23-HUD-51-P which is open for any U.S. citizen to apply. Please refer to that announcement for details on open period, eligibility, and how to apply.

Duties

As a Customer Experience Specialist, you will: Serve as technical authority and advisor in matters, issues, and questions pertaining to customer experience and/or assigned areas. Plan and conduct meetings and maintain ongoing liaisons with State agencies, other HUD program offices, Office of Management and Budget (OMB) staff, and outside organizations. Prepare and present to leadership status reports, option and briefing papers, issues analysis, and/or policy recommendations. Design and undertake complex management studies, initiatives, or data gathering efforts, where the boundaries of the studies are extremely broad and difficult to determine in advance, i.e., the actual limits of the project are developed as the study proceeds.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. Specialized Experience: For the GS-13 grade level, you must have one year (52 full weeks) of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the Federal service. Specialized Experience for this position includes: Utilizing diverse customer experience measurement tools and implementing customer experience projects. Examples of this experience could include: Developing content for innovative human-centered design Customer Experience (CX) workshops, resources, training and webinars for service delivery staff; OR Utilizing Customer Experience (CX) approaches to enhance customer service delivery. Examples may include: research methodologies, experience design, rapid-prototyping, usability testing, or design operations; OR Supporting the alignment of Customer Experience (CX) strategies to the organizations mission, vision, and strategic priorities; OR Implementing projects for Customer Experience (CX) initiatives that follow the customer journeys across organizational silos and using information collected, combined with operational data, to inform decision-making, demonstrate impact, and support continuous improvement. Experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your resume. Time-in-Grade: In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-13 you must have been at the GS-12 level for 52 weeks. Time After Competitive Appointment: Candidates who are current Federal employees serving on a non-temporary competitive appointment must have served at least three months in that appointment.

Education

This job does not have an education qualification requirement.

Contacts

• Address Office of the Chief Financial Officer Administrative Resource Center Parkersburg, WV 26101 US
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]