This position is located in End User Services, Information and Technology Services in multiple locations. Please note: At least one position will be filled in Washington, DC.

Duties

As an IT Specialist, you will: Plan, analyze, design, develop, test, perform quality assurance of, configure, install, implement, integrate, maintain and/or manage agency delivery of end-user systems. Implement and manage the daily operations of agency audio, video, email, communications and collaboration system deployments with skills in installation, maintenance, licensing, and management of cloud and on premise services; and troubleshoot, inventory control, software upgrades, and managing services. Support all OCC customers for assigned area of responsibility, including troubleshooting of problems daily. Inform customers of the direction of agency initiatives and provides training, as needed. Provide guidance on proper use of IT policies, standards, hardware, and software to OCC users. Promote teamwork in the agency. Develop project plans and resource estimates, assign tasks, provide guidance and monitors progress. Maintain knowledge of new developments in computer technologies. Perform full range of project management activities. Manage multiple projects or tasks through the systems development life cycle from project initiation, through requirements, design and development, testing, implementation, maintenance, and retirement, using a standard methodology. Manage, install, maintain, monitor, and troubleshoot all software and hardware to assure optimum performance. Participate in the development of policies and procedures for assigned specialties.

Requirements

Qualifications

You must meet the following requirements by the closing date of this announcement: Applicants must meet the below four competencies: Attention to Detail- Generally demonstrated by tasks where the applicant is thorough when performing work and conscientious about attending to detail. Customer Service - Generally demonstrated by tasks where the applicant works with customers to assess their needs, provide information, resolve their problems, knows about available services; and is committed to providing quality products and services. Oral Communication -Generally demonstrated by tasks where the applicant expresses information to individuals or groups effectively, considers the audience and nature of the information; makes convincing oral presentations; listens, and responds appropriately. Problem Solving - Generally demonstrated by tasks where the applicant identifies problems; determines accuracy and relevance of information; and uses sound judgment to evaluate alternatives, and make recommendations. AND You must have one year of specialized experience at a level of difficulty and responsibility equivalent to the NB-IV band level or GS-11 grade level in the Federal service. Examples of specialized experience for this position include: Developing or implementing cloud services in the Microsoft 365; AND Implementing or designing conference room audio visual (A/V) services and processes; AND Assisting with research and analysis to improve business processes related to Microsoft 365 services. The experience may have been gained in the public sector, private sector, or through volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To receive any credit for your work experience, please indicate dates of employment by month/year, and indicate the number of hours worked per week, on your resume.

Education

Education cannot be used to qualify for this position.

Contacts

• Address Office of Management/CFO 400 7th Street SW Washington, DC 20219 US
• Name: Wendy Taylor
• Phone: 202-649-6674
• Email: [email protected]