The incumbent serves as the secretary to Primary Care service. This individual provides administrative and clerical support to the Primary Care Service Chief and Operations Manager. The incumbent has substantial interactions with the professional, technical, clerical staff, and hospital administrators within the VA and professional and administrative personnel at the University Medical Center due to the hospital's affiliation with the University of Missouri School of Medicine.

Duties

Principle Duties and Responsibilities Screens calls and visitors to the PC office, referring to the Chief, PC or Operations Manager only those calls or visitors requiring their attention. Independently schedules appointments for the Chief, PC without prior approval based upon knowledge of preference and current commitments and ensures Chief, PC is fully briefed on the matters to be considered before the scheduled meeting. Personally handles many requests for information and resolves or assists in resolving a variety of complaints made by patients and their families. Prepares correspondence for the signature of the Chief, PC and Operations Manager and maintains records and files for same. Coordinates and prepares the monthly Medical Officer of the Day schedule. Reviews all incoming correspondence, determining proper action, at times preparing answers before referring to the Chief, PC or Operations Manager. Reviews outgoing correspondence and reports prepared by the various sections of the service line, ensuring proper format, proper attachments, correct grammatical content, and ascertaining that all necessary coordination of facts has been completed and is in accordance with established policy. Composes and edits correspondence and reports, reviews correspondence for accuracy and completeness, prepare presentation outlines, develops standard or form letters, and replies to inquiries. Takes and transcribes minutes of various Facility and Service Line committees and meetings, coordinating information and preparing folders of material to be discussed for each member of the committee. Transcribes written and electronically recorded notes. Notes taken and transcribed in these committees and meetings are often confidential and frequently includes medical terminology. Work Schedule: Monday - Friday, 8am to 430pm Virtual: This is not a virtual position. Position Description/PD#: Secretary/PD030500 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-5) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: preparing in final format memoranda, letters, meeting notes, and other documents; maintaining logs and files; scheduling appointments, coordinating meetings, and preparing travel requests; maintaining calendars and schedules for staff; monitoring, maintaining, and reporting time and attendance for an office; and experience using automated software applications such as Microsoft Office Suite (Word, Excel, Power Point and Access). You will be rated on the following Competencies for this position: ClericalCustomer ServiceWriting Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Bending, reaching and lifting is necessary for filing and periodic moving of office furniture. Vision should be sufficient to read from a computer screen for prolonged periods without excessive fatigue. Due to the volume and variety of responsibilities, incumbent will periodically work under stress and pressure in meeting deadlines. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Harry S Truman Memorial Veterans Hospital 800 Hospital Drive Columbia, MO 65201 US
• Name: Nicole Skilling
• Phone: 816-861-4700 X53839
• Email: [email protected]