This position is located in the Department of Veterans Affairs (VA), Veterans Health Administration (VHA), VISN 19, Eastern Oklahoma VA Health Care System, (Jack C. Montgomery VA Medical Center) Muskogee, OK within the Specialty Medicine Service. The incumbent functions as the Program Specialist providing administrative support to the Physicians, Mid-Level Providers, and Medical Instrument Technologists of the Specialty Medicine Service.

Duties

Duties include but are not limited to: Coordinates services for program referrals and informs staff of patient census results and any changes/problems encountered. The position is the records management liaison and maintains the Records Management Program to ensure a stable records system which includes a centralized records function, standardized handling/retention, improved records, paper to film/electronic data conversion, and document searches. As providers and administrative staff leave the service, the incumbent ensures that all documentation is signed and completed, and all equipment is returned to the facility. Maintains organized information to advise the service line chief on leave and overtime issues. Reviews all clinic stop code/encounter/consult report paperwork. The incumbent monitors, manages and tracks the patient flow data for the Medicine Specialty clinical programs to verify the program goal of addressing patient care needs promptly is met. Acts as a Service Line Advocate to resolve patient complaints. Obtains clinical and workload data and other specific information requested by supervisor, staff, patients/families, medical center, and others. Receive incoming calls from patients, clients, staff, and others in need of information. Serves as an ADPAC, VATAS timekeeper; PIV sponsor. Collects, compiles, and tracks statistical information in support of section operations. Monitors quality assurance indicators. All other duties as assigned Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level. Work Schedule: Monday-Friday, 0800-1630 Compressed/Flexible: Available Telework: This position may be authorized for ADHOC telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Program Specialist/PD142470 and PD142480 Relocation/Recruitment Incentives: Not authorized Critical Skills Incentive (CSI): Not authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS 7 position you must have served 52 weeks at the GS 5. For a GS 9 position you must have served 52 weeks at the GS 7. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below: GS 7 Grade Qualifications: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 5 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of VA Systems/ databases and procedures; Knowledge of the principles and practices of budget administration and analysis; including preparing, justifying, reporting on, and executing the budget; Proficiency with Word, Excel, VISTA, CPRS, MyIT, EPAS system, and LEAF tickets; Ability to communicate verbally and in writing on different levels of understanding to include technical, administrative, and professional (medical and non-medical), to include preparing reports, memorandums, spreadsheets, and other professional communication. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have one (1) full year of graduate level education in a course of study that directly reflects the job-related competencies necessary to satisfy the minimum qualifications and perform the duties of the position. (TRANSCRIPTS REQUIRED) OR, possess a bachelor's degree with Superior Academic Achievement in a course of study that directly reflects the job-related competencies necessary to satisfy the minimum qualifications and perform the duties of the position. (TRANSCRIPTS REQUIRED) OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a bachelors degree. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.) (TRANSCRIPTS REQUIRED) GS 9 Grade Qualifications: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS 7 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Knowledge of VA Systems/ databases and procedures; Knowledge of the principles and practices of budget administration and analysis; including preparing, justifying, reporting on, and executing the budget; Proficiency with Word, Excel, VISTA, CPRS, MyIT, EPAS system, and LEAF tickets; Ability to communicate verbally and in writing on different levels of understanding to include technical, administrative, and professional (medical and non-medical), to include preparing reports, memorandums, spreadsheets, and other professional communication. OR, Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent graduate degree or 2 full years of progressively higher-level graduate education leading to such a degree or LL.B. or J.D., if related (Transcript required). OR, Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond 1 year of master's level education. (To compute the percentage, divide your total months of qualifying experience by 12. Then divide your semester hours of graduate education beyond two years by 18. Add the two percentages. The total percentage must equal at least 100 percent to qualify.) (TRANSCRIPTS REQUIRED) NOTE on Superior Academic Achievement S.A.A. is based on (1) class standing, (2) grade-point average, or (3) honor society membership. Class standing -- Applicants must be in the upper third of the graduating class in the college, university, or major subdivision, such as the College of Liberal Arts or the School of Business Administration, based on completed courses. Grade-point average (G.P.A.) -- Applicants must have a grade-point average of: 3.0 or higher out of a possible 4.0 ("B" or better) as recorded on their official transcript, or as computed based on 4 years of education, or as computed based on courses completed during the final 2 years of the curriculum; or 3.5 or higher out of a possible 4.0 ("B+" or better) based on the average of the required courses completed in the major field or the required courses in the major field completed during the final 2years of the curriculum. Election to membership in a national scholastic honor society -- Applicants can be considered eligible based on membership in one of the national scholastic honor societies recognized by the Association of College Honor Societies listed below. Agencies considering eligibility based on any society not included in the following list must ensure that the honor society meets the minimum requirements of the Association of College Honor Societies. Membership in a freshman honor society cannot be used to meet the requirements of this provision. Alpha Beta Gamma Alpha Chi Alpha Epsilon Alpha Epsilon Delta Alpha Epsilon Rho Alpha Eta Mu Beta Alpha Iota Delta Alpha Kappa Delta Alpha Kappa Mu Alpha Lamba Delta Alpha Phi Sigma Alpha Pi Mu Alpha Sigma Lambda Alpha Sigma Mu Alpha Sigma Nu Beta Gamma Sigma Beta Kappa Chi Beta Phi Mu Chi Epsilon Chi Sigma Iota Delta Epsilon Sigma Delta Mu Delta Delta Tau Alpha Epsilon Pi Tau Gamma Theta Upsilon Kappa Mu Epsilon Kappa Omicron Nu Kappa Tau Alpha Lambda Iota Tau Lambda Pi Eta Lambda Sigma Mortar Board Mu Kappa Tau National Society of Scabbard and Blade NSCS (The National Society of Collegiate Scholars) Omega Chi Epsilon Omega Rho Omicron Delta Epsilon Phi Beta Delta Phi Sigma Phi Sigma Iota Phi Sigma Tau Phi Upsilon Omicron Pi Alpha Alpha Pi Delta Phi Pi Gamma Mu Pi Kappa Lambda Pi Omega Pi Pi Sigma Alpha Pi Tau Sigma Pi Theta Epsilon Psi Beta Psi Chi Rho Chi Sigma Beta Delta Sigma Delta Pi Sigma Lambda Alpha Sigma Lambda Chi Sigma Pi Sigma Sigma Tau Delta Sigma Theta Tau Tau Alpha Pi Tau Beta Pi Tau Sigma Delta Theta Alpha Kappa Upsilon Pi Epsilon You will be rated on the following Competencies for this position: ClericalComputer SkillsCustomer Service (Clerical/Technical)Manages and Organizes Information Physical Requirements: The work is primarily sedentary, although some slight physical effort may be required. Lift less than 50 lbs. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Jack C Montgomery VA Medical Center 1011 Honor Heights Drive Muskogee, OK 74401 US
• Name: Edith Doshier
• Phone: 9015238990 X3159
• Email: [email protected]