The Chief, Ambulatory Care and Processing operates under extensive delegated authority and is responsible and accountable to the Chief, Patient Business Services (PBS) located at the Cincinnati, OH VA Medical Center.

Duties

The Cincinnati VA Medical Center is a two-division campus located in Cincinnati, Ohio and Fort Thomas, Kentucky serving 15 counties in Southwest Ohio, Northern Kentucky, and Southeast Indiana with 6 Community Based Outpatient Clinics located in Bellevue, KY; Florence, KY; Lawrenceburg, IN; Hamilton, OH; Clermont County, OH, and Georgetown, OH. Cincinnati VAMC also supports two off main campus locations in the Cincinnati area via an Eye Center and Mental Health Outreach Community Division. Major Duties: The incumbent collaborates with all members of an expanded health care system and with Service Officers to serve as a liaison for access to information and services for Veterans. Responsible for ensuring that PBS personnel receive and interview the Veteran or beneficiary, secure an application for medical care and ensure that the individual is examined by healthcare personnel ; and that after a medical determination is made regarding the care required, a determination is made regarding eligibility and entitlement of the Veteran to receive care based upon a highly complex array of factors that determine whether care can be provided legally on an inpatient or outpatient basis. Ensures that determinations are made as to whether care is required based on workman's compensation, third party injury, or humanitarian consideration; and whether billing procedures for services must be initiated. The incumbent takes an active role in developing and training staff to be well informed of eligibility requirements, customer service activities, delivery of care services, resolution of problems, and devising a constructive approach to the solution of problems in a section encompassing more than 50 FTE. Develops and adapts standards, techniques, and procedures to meet local needs, with recognition of the interrelationship of various services of the Medical Center and the need for close integration of the work of PBS with that of other services. The incumbent shares substantial responsibilities resulting from the unique geographical layout of this extremely large Medical Center that contains physically separate and large patient populations at each extended care level-nursing home care units, intermediate medicine, domiciliary, and the same day surgery unit. The incumbent provides technical and administrative supervision to the Call Center, Outpatient Specialty Clinics, Urgent Care, and the MAAs to include over 50 staff through subordinate supervisors. The incumbent establishes performance standards and evaluates the performance of subordinate supervisors, makes determinations on grievances, recommends training, and approves leave of subordinate supervisors. The incumbent hears grievances as second level supervisor, reviews recommendations for hiring, promotion, and adverse actions made by subordinate supervisors, and supports and implements established Equal Employment Opportunity policies and programs. Work Schedule: Monday - Friday 8am - 4:30pm Telework: VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Supervisory Administrative Officer/PD053830 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/30/2023. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-13 position you must have served 52 weeks at the GS-12. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience for GS-13: To meet the qualifications for this GS 13 position you must possess one year of specialized experience equivalent to the GS-12 grade level in the Federal service. Specialized experience is defined as experience which equipped you with the knowledge, skills, and abilities required to perform successfully the duties of the Administrative Officer, and that is typically in or related to the work of the position. Examples of specialized experience include: Coordinate administrative matters that cross organizational lines, and ensures open communication while addressing a number of issues for which the incumbent has specific administrative oversight responsibility; providing recommendations for personnel management; monitoring and analyzing data from multiple systems; experience managing resources/programs (beyond the clerical level); utilizes regulations working with budgets, fiscal, and contracts; initiates, monitors, & completes contracting requirements following all regulations. Preparing budget or cost estimates for projects or activities; Presenting budget estimates or requests to higher management; Serving as a primary point of contact for program or service; Maintaining a working knowledge of relevant laws, regulations, policies, standards, or procedures; Interpreting and analyzing data or other information; Maintaining computerized databases or information tracking systems; Coordinating program activities; Communicating organizational strategies and goals; Collecting, compiling, and organizing information; and Using computer systems or applications to access, create, edit, or retrieve data. Please Note: This experience must be well documented in your resume or application package. OR Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree or LL.M., if related. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work. Please Note: Unofficial transcripts must be submitted with your application. Applications submitted without this information will not be considered. OR A combination of education and experience: Applicants may also combine education and experience to qualify at the GS-13 level. You must possess an equivalent combination of successfully completed graduate education and specialized experience as described above to meet total qualification requirements for this position. Please Note: Transcripts must be submitted to substitute education to combine with specialized experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The physical demands of this position requires the individual to sit, stand, stoop, climb steps, and walk. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address Cincinnati VA Medical Center 3200 Vine Street Cincinnati, OH 45220 US
• Name: Bradley Schultz
• Email: [email protected]