The Clinical Pharmacy Technician (CPhT), Primary Care Service is responsible for using dashboards to track clinic productivity; assisting with continuity of care including no-shows, patients lost-to-follow up and obtaining outside records; providing telephone support, laboratory value monitoring, electronic health record reviews, supplemental patient and provider education communication, medication reconciliation and prescription order entry (with pharmacist verification).

Duties

The Clinical Pharmacy Technician (CPhT) will be under the supervision of the Associate Chief of Pharmacy for Primary Care and daily oversight by primary care (PACT) pharmacists, the CPhT will be responsible for all aspects of Primary Care Pharmacy Clinic support as defined by VA Northern California Health Care System. Duties include but are not limited to the following: Electronic Health Records (EHR): Navigate sections including progress notes, pharmacy, laboratory, immunization record, and allergy information to identify pertinent information. Identify basic problems, such as duplicate therapy with drugs in the same class and alert the Clinical Pharmacist Practitioner (CPP) to the possible need for clinical intervention. Place orders for CPP verification. Document in the EHR and send laboratory reminder letters to patients. Dashboards: Generate reports from Primary Care, Pain, and other population health dashboards as assigned and communicate findings to CPP. Monitor workload dashboards to support CPP productivity. Clinic Support: Triage messages with escalation to CPP as needed. Request/review outside records and update VA's EHR. Process medication refills upon request and assists with troubleshooting and tracking prescriptions as needed. Assist with medication inventory and reconciliation. Assist with resulted labs including communicating normal results to patients as requested. Follows up on requests in a timely manner ensuring the needs of the customer are met while also promoting harmonious relationships within the team. Care coordination: Track newly assigned PACT patients to ensure pre-clinic appointment with CPP is arranged. Follows up to ensure scheduling for lab, telephone, VVC, and clinic visits when requested. Track no-shows, cancellations, lost to follow-up to re-establish care, and two-day post discharge report and communicate findings to CPP. Scan discharge summary into VA's EHR when discharged from non-VA hospitals as requested. Professional activities: Participate in self-development programs, assigned meetings, and assigned student teaching activities. Assist in total quality improvement activities by participating in medical center and service level processes and performance improvement teams and continually seeks to improve service. Work Schedule: Monday through Friday 8:00 AM to 4:30 PM Telework: Telework, if approved, would be on an AD-HOC basis. Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. BASIC REQUIREMENTS United States Citizenship. Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience. A high school diploma or equivalent; or at least 3 months experience. Certification. Certification by the National Pharmacy Technician Certification Board (PTCB) is required at grades GS-6 and above. Loss of Credential. An employee in this occupation who fails to obtain licensure/certification/registration within the required time frame, or who fails to maintain the required licensure/certification/registration must be removed from the occupation, which may also result in termination of employment. For occupations which require an active credential (licensure/certification/registration) at all grade levels, at the discretion of the appointing official, an employee may be reassigned to another occupation for which he/she qualifies if a placement opportunity exists. For occupations which require an active credential (licensure/certification/registration) in assignments above the full-performance level only. atthe discretion of the appointing official, an employee may remain at an appropriate lower grade level in the occupation when both of the following apply: the credential is not a requirement and a placement opportunity exists." Grandfathering Provision. The following is the standard grandfathering policy for all Title 38 hybrid qualification standards. Some of these provisions may not apply to this occupation. Please carefully review the qualification standard to determine the specific education and/or licensure /certification /registration requirements that apply to this occupation. All persons employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series and grade held, including positive education and licensure/certification /registration that are part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: 1. Such employees in an occupation that does not require a licensure/certification/ registration, may be reassigned, promoted, or demoted within the occupation. 2. Such employees in an occupation that requires a licensure/certification/registration, may be reassigned, promoted up to and including the full performance Journey level, or demoted within the occupation, but may not be promoted beyond the journey level or placed in supervisory or managerial positions. 3. Such employees in an occupation that requires a licensure/certification/registration only at higher grade levels must meet the licensure/certification/registration requirement before they can be promoted to those higher grade levels. 4. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. 5. Employees initially grandfathered into this occupation, who subsequently obtain additional education and/or licensure/certification/registration that meet all the basic requirements of this qualification standard must maintain the required credentials as a condition of employment in the occupation. 6. If an employee who was retained in an occupation listed in 38 U.S.C. 7401(3) under this provision leaves that occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Physical Requirements. Required to undergo and pass a pre-employment physical. English Language Proficiency. Pharmacy technicians appointed to direct patient care positions must be proficient in spoken and written English in accordance with VA policy. GRADE REQUIREMENTS Grade Determinations: Pharmacy Technician GS-7 Experience. One year experience at the next lower level and must fully meet the KSAs at the next lower level. In addition, the candidate must demonstrate the following technical KSAs and the potential to acquire the assignment specific KSAs designated by an asterisk (*): Ability to evaluate, analyze workflow, and coordinate work activities. Ability to independently gather, evaluate, and analyze data to generate reports and/or for other projects/statistical purposes. Knowledge of pharmacy policies and procedures sufficient to train and orient new employees and other staff. Comprehensive knowledge of the operation and care of specialized pharmaceutical equipment. Comprehensive knowledge of the procurement and formulary process. Comprehensive knowledge of investigational drug policies and procedures. Comprehensive knowledge of controlled substance policies and procedures, and the ability to identify and investigate discrepancies in these policies and procedures. Comprehensive knowledge of, and ability to, analyze data in VA information systems. Preferred Experience: recent experience in a current or previous job that includes working successfully in an interdisciplinary team setting, independent completion of projects, excellent customer service and written/oral communication skills, and experience working with Microsoft Office applications. Preference will be given to candidates with experience working with the primary care practice setting. References: VA HANDBOOK 5005/15 PART II APPENDIX G28, MARCH 17, 2006 The full performance level and selection of this vacancy is GS-07. Physical Requirements: The position requires visual and auditory acuity at a level to provide safe and effective care. Use and function of all normal motor and sensory anatomy for provision of patient care, reading, writing, listening, observing/seeing, heavy lifting, bending, pulling, pushing, stooping, squatting, walking, standing, use of fine motor muscles. In an eight-hour day, must be able to sit for 3 hours, stand for 3 hours, and walk for 1 hour. The position also requires ability to work on computers for extended periods of time. Requires use of hands for actions such as typing, simple grasping, fine manipulation, and repetitive actions. Requires the ability to frequently respond to multiple demands and priorities; emotional intelligence to respond to stressful and/or emergent situations and crises appropriately and calmly; self-care skills to maintain physical, psychological, and emotional health. Heavy lifting of 35 pounds and over, heavy carrying of 35 pounds and over, straight pulling, pushing, reaching above shoulder, use of fingers, both hands required, walking, standing, kneeling, repeated bending, ability for rapid mental and muscular coordination simultaneously. Has potential for exposure to infectious diseases, hazardous waste, and chemicals.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Northern California Health Care System 10535 Hospital Way Mather, CA 95655 US
• Name: Marisella Souza
• Phone: 925-356-4088
• Email: [email protected]