The Clinical Pharmacy Technician (CPhT), Primary Care Service is expected to work closely with all members in the VA Northern California Health Care System (VANCHCS) and will receive program direction and guidance from the team's leadership, i.e., Associate Chief of Pharmacy, Chief of Primary Care, and/or Medical Director. The VANCHCS operates thirteen community-based outpatient clinics (CBOCs) covering ten county areas.

Duties

VA Careers - Pharmacy: https://youtube.com/embed/Fn_ickNBEws Duties include, but are not limited to, the following areas of responsibility in the specialized area of Primary Care service support at least 25% of the time: Electronic Health Records (EHR): Navigate sections including progress notes, pharmacy, laboratory, immunization record, and allergy information to identify pertinent information. Identify basic problems, such as duplicate therapy with drugs in the same class and alert the Clinical Pharmacist Practitioner (CPP) to the possible need for clinical intervention. Place orders for CPP verification. Document in the EHR and send laboratory reminder letters to patients. Dashboards: Generate reports from Primary Care, Pain, and other population health dashboards as assigned and communicate findings to CPP. Monitor workload dashboards to support CPP productivity. Clinic Support: Triage messages with escalation to CPP as needed. Request/review outside records and update VA's EHR. Process medication refills upon request and assists with troubleshooting and tracking prescriptions as needed. Assist with medication inventory and reconciliation. Follows up on requests in a timely manner ensuring the needs of the customer are met while also promoting harmonious relationships within the team. With training, provides focused patient education as directed by the CPP Care coordination: Track newly assigned PACT patients to ensure pre-clinic appointment with CPP is arranged. Follows up to ensure scheduling for lab, telephone, VVC, and clinic visits when requested. Track no-shows, cancellations, lost to follow-up to re-establish care, and two-day post discharge report and communicate findings to CPP. Scan discharge summary into VA's EHR when discharged from non-VA hospitals as requested. Professional activities: Participate in self-development programs, assigned meetings, and assigned student teaching activities. Assist in total quality improvement activities by participating in medical center and service level processes and performance improvement teams and continually seeks to improve service. Other duties as assigned by supervisor. Work Schedule: Mon-Fri 0800-1630 Telework: Ad-hoc Virtual: This is not a virtual position. Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Education or Experience. (1) None required. (2) For all grade levels and positions that accept both education and experience to qualify, equivalent combinations of qualifying education and experience that total at least 100% are qualifying. The combined percentage is determined by adding total qualifying experience as a percentage of the experience required for the grade level to the education as a percentage of the education required for the grade level. Certification. For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: (1) Pharmacy Technician Certification Board (PTCB), Certified Pharmacy Technician (CPhT) OR (2) National Healthcareer Association (NHA), Certified Pharmacy Technician (ExCPT). English Language Proficiency. Pharmacy technicians appointed to direct patient care positions must be proficient in spoken and written English. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations:GS-8 Experience. Candidates must possess one year of experience equivalent to the next lower grade level and demonstrate the KSAs below. Certification. For positions above the full performance level, the employee must pass a national certification exam and hold an active national certification through either: (a) PTCB as a CPhT. OR (b) NHA as a ExCPT. Knowledge, Skills and Abilities (KSAs). In addition to the experience above, the candidate must demonstrate the following KSAs for all GS-08 assignments and meet any additional KSAs for the assignment, if indicated: (a) Comprehensive knowledge of concepts, principles, methodology and policies in a specialized area or section of pharmacy (such as sterile compounding, controlled substances, automation, clinical pharmacy, contact center, etc.) Note: See Specialized Area.in the Definitions Section. (b) Skill in training and orienting new and existing pharmacy facility employees and students on proper policies and procedures. (c) Ability to evaluate, analyze and coordinate workflow and work activities within a specialized area or section of the pharmacy. Assignments. For all assignments above the full performance level, the higher-level duties must consist of significant scope, complexity and range of variety and be performed by the incumbent at least 25% of the time. Pharmacy technicians at this level have a higher level of responsibility for specialized areas of pharmacy and are expected to independently carry out assigned tasks of considerable difficulty. Pharmacy technicians at this grade level may be appointed to one of the following assignments: Pharmacy Technician. Pharmacy technicians in this assignment specialize in areas such as sterile compounding, oncology, controlled substances, medication history review, clinical specialist (primary care, anticoagulation, pain, infectious diseases), clinical informatics, automation, immunizations and any other specialized area in the advancement of the profession. The pharmacy technician will serve as a subject matter expert and key resource in the day-to-day technician duties of the specialized area. The technician will be performing assignments such as taking medication histories and counseling patients, and managing workflow and training and orienting staff in the specialized area. Preferred Experience: Preferred candidates for the Primary Care (PACT) Clinical Pharmacy Technician role should have recent experience in a current or previous job that includes working successfully in an interdisciplinary team setting, independent completion of projects, excellent customer service and written/oral communication skills, and experience working with Microsoft Office applications. References: VA handbook 5005, Part II, Appendix G28 Pharmacy Technician Qualification Standards. The full performance level of this vacancy is GS-08. Physical Requirements: Physical movements involve completion of routine pharmacy functions which include but are not limited to significant computer work/typing, prescription order entry and processing, contact of patients (both face to face and via phone). Certain tasks are repetitive in nature and require multiple steps performed in succession for success. The incumbent should be able to lift and carry up to 50 pounds without significant difficulty. Incumbent must be able to stand or sit in one place for considerable time during completion of complex tasks. Complexity of mental processes involved is extensive, demanding, and challenging.

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VA Northern California Health Care System 10535 Hospital Way Mather, CA 95655 US
• Name: Marisella Souza
• Phone: 925-356-4088
• Email: [email protected]