The Supervisory VET- HOME Coordinator (VHCO) is responsible for the management of the VET-HOME Coordinator team. The Supervisory MSA is responsible for administrative, analytical, and technical functions in respect to VET-HOME under the direct supervision of VET-HOME leadership and the direction of the Health Outcomes Military Exposures (HOME).

Duties

We are a call-center with no direct patient care. Our intake center has recently been remodeled with natural light and a gorgeous view of Union Square Park located on the 4th floor of the VBA or Regional Office in Lakewood Colorado. Here at the Regional Office, there is daycare and gym on site. Our leadership promotes a healthy and happy environment here at VET-HOME by offering compressed tours and hybrid work schedules for staff. We are close to the foothills and still close to the main highway to the city of Denver. The major duties of the Supervisory Medical support assistant include, but are not limited to: Responsible for performing a variety of significant administrative, analytical, and technical functions, tasks and special programs with respect to all VHA Environmental Health Registry Programs, e.g. Agent Orange, Airborne Hazards and Open Burn Pit Registry, Gulf War Registry, Ionizing Radiation Registry, Depleted Uranium (DU), Toxic Embedded Fragment Surveillance Center, evaluations of Veterans that serviced in other combat areas, referrals to one of the War Related Illness and Injury Study Centers and to Veterans Benefits Administration to initiate filing a claim for benefits. Performs a full range of management and supervisory functions for VHCO. Responsible for planning and directing subordinate responsibility for at least one lead VHCO. Responsible for but not limited to evaluating the work of subordinate staff; resolving complex problems to ensure Veteran services are met. Evaluating new products, equipment, and systems to make recommendations for improved operations. Identifying educational or training needs. Making final decisions on hiring selections. Evaluating performance and taking disciplinary action when necessary. Responsible for evaluating and analyzes data in support of VET-HOME initiatives. Extract and analyze data to provide reports to VET-HOME leadership in support of tracking measures. Organizes the daily structure of the VET- HOME Intake Center, and acts as a liaison between VHCOs and Lead VHCOs, and other VET-HOME staff to resolve day to day conflict. Serves as a subject matter expert providing specialized administrative functions with a focal point on military environmental health exposures. Manage and independently perform all administrative functions. Serve as initial point of contact for: Internal Customers: Veterans and their family members, Veterans Health Administration (VHA) personnel, and Veterans Benefits Administration (VBA) personnel; External Customers: active-duty Service Members, military medical personnel, military separation and retirement counsellors, private clinicians. Navigates the intake center process flow map. Processes and schedules incoming registry requests received via phone, email, internal referral, smart app, or other modality Maintains and updates listings of pending, scheduled and completed registries. Resolves registry exam backlogs by outreaching Veterans whose previous requests for evaluations have not been completed Provides registry worksheets, privacy statements and appointment confirmations to appointed Veterans. Manages scheduling for assigned clinicians utilizing pool of available clinics to ensure equitable distribution of work and timeliness within established guidelines. Ensures follow-up letters have been generated in the medical record and securely transmits follow-up letters to Veterans via mail or encrypted e-mail. Manages scheduling for assigned clinicians utilizing pool of available clinics to ensure equitable distribution of work and timeliness within established guidelines. Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. Compressed/Flexible: Available Telework: ADHOC tele work may be available - as determined by the agency policy. You must reside in the Lakewood, CO commuting area. A hybrid work schedule may be available after 6 months. Virtual: This is not a virtual position. Functional Statement #: 61477-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not required

Requirements

Qualifications

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. Experience. Six months experience of clerical, office, [customer service], or other [administrative] work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: Such employees may be reassigned, promoted, or [changed to a lower grade] within the occupation. Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. Grade Determinations: GS-08: In addition to the basic requirements, you also have to meet the following: Experience. One year of experience equivalent to the [GS-7] grade level [leading or supervising MSAs or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting.] Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate [all of] the KSAs below: i. Ability to provide the full range of administrative and supervisory duties [to at least one subordinate MSA supervisor or team leader in a patient support setting which includes assignment of work, performance evaluations, selection of staff, and recommendation of awards and/or advancements.] ii. Ability to collaborate, communicate, and demonstrate customer service and interpersonal skills with internal and external customers to ensure quality/continuity of care and ensure compliance with established policies and regulations. iii. Ability to provide briefings, orientations, staff development, and training [in a patient support setting]. iv. Ability to manage fiscal matters, forecast resource and equipment needs, and identify budget needs. Assignment. [Supervisory MSAs at this level plan and direct programs at medical centers and/or satellite outpatient clinics. They have full responsibility for supervising at least one subordinate MSA team leader, supervisor, or equivalent administrative patient support staff in a non-VA medical inpatient, outpatient, or interdisciplinary setting. Assignments at this level include, but are not limited to: evaluating the work of subordinate staff; resolving complex problems to ensure patient services are met; evaluating new products, equipment, and systems to make recommendations for improved operations; identifying educational or training needs; making final decisions on hiring selections; evaluating performance, and taking disciplinary action when necessary. The employee has administrative and professional responsibility for planning and directing the subordinate lead, supervisor, and MSA's activities. Responsible for extracting and analyzing data to provide reports to senior management in support of tracking measures.] For all assignments above the full performance level, the higher-level duties must consist of significant scope, administrative independence, complexity (difficulty) and range of variety as described in this standard at the specified grade level and be performed by the incumbent at least 25% of the time. References: VA Handbook 5005/117 Part II Appendix G45 Physical Requirements: This work is mostly sedentary and requires some standing, bending and carrying light items. The incumbent mu have the ability to stand and walk for prolonged periods of time to interact with the patients and other staff from services

Education

IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education.

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html.

Contacts

• Address VSHO - Patient Care Services 2402 Wildwood Ave Suite 301 Sherwood, AR 72120 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]