PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended. This position is responsible for planning, coordinating, and supervising the work of the Post Payment Operations Support Section (PPOSS) within the Post Payment Division (PPD) of Modernization, Innovation, and Payment Resolution (MIPR).

Duties

As a Senior Post Payment Processing Supervisor, you will: Plan and schedule ongoing time-sensitive work, adjust staffing levels based on allocations made at higher echelons, oversee the development of improved work methods and procedures and provide information to support higher level decision-making. Evaluate, motivate, coach, and counsel team in the performance of their duties to ensure all training and development needs are met and goals are achieved. Spot check work in progress to assess the quality and quantity, and to assure adherence to established procedures and deadlines. Participate in meetings with the management staff, including the Director PPD. Represent superiors in conferences with officials of Federal Program Agencies (such as Internal Revenue Service, Social Security Administration, and Department of Veterans Affairs) to formulate plans in connection with new extended programs and to provide improved procedures and methods in processing work to meet changing requirements and conditions. Exercise technical and administrative authority over the work involved in planning, scheduling, and coordinating all related activities, requiring a variety of knowledge and skills in order to support post payment processes.

Requirements

Qualifications

You must meet the following requirements within 30 days of the closing date of this announcement. The experience may have been gained in either the public, private sector or volunteer service. One year of experience refers to full-time work; part-time work is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/day/year, and indicate number of hours worked per week on your résumé. Specialized Experience For the GS-11, you must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-09 grade level in the Federal service. Specialized experience includes researching and applying policy and procedures in order to assist or participate in conducting claims research analysis and making recommendations to improve work processes and programs. Examples of such experience could include: - Assisting or leading projects in a customer service environment; OR - Gathering supporting information to analyze workflow; assist in changing workflow, and work assignments; OR - Communicating effectively with internal and external customers at all levels. OR You may substitute education for specialized experience as follows: Ph.D. or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree. or LL.M., if related OR You may qualify by a combination of experience and education. Only graduate level education in excess of the first 36 semester hours (54 quarter hours) may be combined to be considered for qualifying education. In addition to the above requirements, you must meet the following time-in-grade requirement, if applicable: For the GS-11, you must have been at the GS-09 level for 52 weeks.

Education

This job does not have an education qualification requirement.

Contacts

• Address
• Name: Applicant Call Center
• Phone: 304-480-7300
• Email: [email protected]