The primary location for the Medical Administrative Assistant (MAA) is in the Veteran Affairs (VA)/Department of Defense (DoD) Joint Venture (JV) Hospital and Clinic located on Joint Base Elmendorf-Richardson (JBER), Alaska. MAAs are the primary point of contact and serve as the sole administrative/technical resource representing AVAHS and DoD during non-duty hours.

Duties

Duties include but not limited to: Provides advice on medical administrative issues and questions. Tracks Emergency Room (ER) visits of both VA and DoD beneficiaries, provide eligibility information as requested, and facilitate the transfer/transport of VA beneficiaries. Supports the AVAHS mission after hours or for unique situations, as required. Responds to VA clinic physician sick calls by notifying the physician's scheduled patients of the need to reschedule. Assists ER staff by checking in patients to the ER as needed to cover sick calls (quarters). Makes pre-registration phone calls, facilitates transportation for JV inpatients and outpatients who require other means of transportation home from the JV hospital or VA clinic. Provides administrative assistance to DoD by taking after-hour incoming calls from the community on DoD beneficiaries presenting for emergency medical care at other local medical facilities and facilitates getting the information submitted to the appropriate DoD source. Assists in orientation level training for any new MAAs that may be hired in the future. Facilitates inter-facility transfers of eligible VA and DoD patients between inpatient facilities. Coordinates transfers of patients to/from the JV, between two non-VA facilities, or from a non-VA facility to another VA facility outside of Alaska. Work Schedule: 24/7; Panama (2/3/2); Day 6:00am-6:30pm; Night 6:00pm- 6:30am. Telework: Not Authorized Virtual: This is not a virtual position. Position Description Title/PD#: Medical Administrative Assistant/PD50311A Relocation/Recruitment Incentives: Not authorized. Critical Skills Incentive (CSI): Not approved Permanent Change of Station (PCS): Not authorized. Financial Disclosure Report: Not required.

Requirements

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 10/20/2023. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience (equivalent to at least the GS-06 level or pay band in the Federal service) that includes performing the following duties: Specialized experience includes but is not limited to: Interprets administrative policies and requirements, defines administrative requirements and provide advice to management; scheduling, coordinating transfers, determining eligibility, preparing correspondence, interpreting regulations. You will be rated on the following Competencies for this position: ConscientiousnessData ManagementDecision Making Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is mostly sedentary, although there is some walking, bending and lifting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Anchorage VA Medical Center 1201 North Muldoon Road Anchorage, AK 99504 US
• Name: Stephenie Merrill
• Phone: 509-525-5200 X26794
• Email: [email protected]