This position is located in the Managed Care Division of the Office of Community Care (OCC) at the Captain James A. Lovell Federal Health Care Center in Chicago, IL.

Duties

***THIS IS NOT A VIRTUAL POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*** Duties include but may not be limited to: Providing administrative care coordination support to clinicians and other administrative and/other professional staff. Scheduling and coordinating appointments, prioritizing requested procedures based on urgency. Checking eligibility determination for Non-VA medical care in accordance to the MISSION Act. Generating authorizations of pre-authorized medical care. Ensuring proper authorizations are issued and appropriate correspondence is sent to vendors. Acting as a liaison between the Veteran and the vendors with regard to OCC section and VA clinical services and/or primary care services. Obtaining requested medical records including reports, x-rays, labs, and any pertinent information required to complete consults in Computerized Patient Reporting System (CPRS) or applicable software system. Ensuring all necessary components and documentation are distributed to appropriate services at the private institution where service will be provided. Updating and verifying demographic information, data entry, administratively managing consultation requests, making and notifying the patient of his/her scheduled appointment with the outside provider(s). Generating correspondence to the Veterans and various providers and managing all received correspondence related to care. Providing advisory and technical assistance to Veterans and staff in answering questions related to OCC processes. Answering and directing phone calls in a timely and courteous manner. Performs related duties as required. Work Schedule: Fulltime, Monday - Friday, 8:00am - 4:30pm Ad Hoc Telework may be available on a situational basis.

Requirements

Qualifications

SPECIALIZED EXPERIENCE: One year of specialized experience that equipped you with the knowledge, skills, and abilities to successfully perform the duties of this position, and that is typically in or related to the position. To be creditable, specialized experience must have been equivalent to at least the GS-05 grade level in Federal service. Specialized experience includes: performing clerical duties in support of an office/clinic; providing courteous and efficient customer service by phone and in person; using a computer to perform administrative duties. This experience must be detailed in your resume to receive credit. (Resume(s) must clearly support the duties and experience required for this position. We will not make assumptions regarding experience.) You will be rated on the following Competencies as part of the assessment questionnaire for this position: Customer ServiceInformation AssuranceLearningOral CommunicationOrganizational AwarenessTechnical Competence IMPORTANT: A full year of work is considered to be 35-40 hours of work per week. All experience listed on your resume must include the month and year start/end dates. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements: Most of the work is performed in an office setting and is primarily sedentary. There can be demands for standing, walking, bending, light lifting, and long periods of sitting. The Program Support Assistant is required to make and answer numerous telephone calls and must have adequate eyesight and hand dexterity to allow for reading and operating a computer terminal. The employee must be able to function calmly under stress. The work is performed in an office setting with adequate lighting and other facilities with no unusual health hazards. Due to verbal contact with patients, family, and community providers, the employee is exposed to occasional verbal abuse. The position requires the observance of normal safety precautions. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Contacts

• Address Captain James A Lovell Federal Health Care Center 3001 Green Bay Road North Chicago, IL 60064 US
• Name: VHA National Recruitment Center
• Phone: (844)456-5208
• Email: [email protected]